Mobile Service Engineer - Aftersales DENZA

BYD Europe; Hounslow; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading electric vehicle company in the United Kingdom seeks a Mobile Service Engineer to provide on-site vehicle repair and remote technical support. The ideal candidate should have a diploma in engineering and hands-on experience in vehicle repair, particularly with electric vehicles. This role offers competitive remuneration and benefits, including a pension plan and team-building events as part of the transition to a zero-emission future.

Benefits

Performance and experience based competitive remuneration

25 holidays + public holidays

Scottish Widow workplace pension

Commute allowance

Salary sacrifice car scheme

Department & company wide teambuilding events

Qualifications

• Hands‑on experience in vehicle repair, aftersales service, or technical support (EV experience preferred).
• Familiarity with diagnostic tools or remote diagnostic systems is an advantage.

Responsibilities

• Provide on‑site vehicle repair service for end customer.
• Offer remote technical support to end customer to solve the technical problem.
• Drive quality and R&D resources from headquarters to promptly respond to market issues.

Skills

Strong troubleshooting and problem‑solving abilities

Good communication skills with a customer‑focused mindset

Able to work independently and respond quickly to service needs

Education

Diploma or above in Automotive, Mechanical, Electrical Engineering or related field

Tools

Diagnostic tools

Remote diagnostic systems

Job description

About the role

The Mobile Service Engineer provides on‑site vehicle repair and remote technical support to customers. The role works closely with Quality and R&D teams to address market issues quickly and uses big data tools for diagnostics and predictive analysis. This position also collects and validates vehicle quality information to drive continuous product improvement.

Responsibilities

• Provide on‑site vehicle repair service for end customer
• Offer remote technical support to end customer to solve the technical problem
• Drive quality and R&D resources from headquarters to promptly respond to and address market issues escalated from customer
• Use big data platforms for remote diagnostic analysis, to predict vehicle problems, offer technical solutions, and track real‑time vehicle handling progress
• Collect vehicle quality issues through multiple channels, push for improvements at the source, and validate the effectiveness of market solutions

Requirements

Qualifications & Experience

• Diploma or above in Automotive, Mechanical, Electrical Engineering or related field
• Hands‑on experience in vehicle repair, aftersales service, or technical support (EV experience preferred)
• Familiarity with diagnostic tools or remote diagnostic systems is an advantage

Skills & Competencies

• Strong troubleshooting and problem‑solving abilities
• Good communication skills with a customer‑focused mindset
• Able to work independently and respond quickly to service needs

We offer:

• Performance and experience based competitive remuneration
• 25 holidays + public holidays
• Scottish Widow workplace pension
• Commute allowance
• Salary sacrifice car scheme
• Department & company wide teambuilding events
• An exciting opportunity to be part of European transition to Zero Emissions transportation and de‑carbonization of the economy

Our Purpose is to build a zero‑emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and wants to create positive impact by joining a diverse and dynamic team 🌏