Mobile Field Support Engineer - Shrewsbury Telford

DXC Technology; Cowbridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology services firm is looking for a field-based technician in Cowbridge, UK, to support hardware break-fix activities at Post Office branches. The role requires troubleshooting, device management, and customer communication, along with a valid UK driving license. The company offers competitive compensation and a comprehensive benefits package including health insurance and gym memberships.

Benefits

Competitive compensation

Pension scheme

Comprehensive benefits package

Gym membership

Qualifications

• Previous experience in a similar role.
• Be SLA focused and familiar with call management products.
• Valid UK Driver's License, vehicle supplied.

Responsibilities

• Device and connectivity troubleshooting.
• Device imaging and configuring.
• Device swap outs and connectivity cabling.

Skills

Troubleshooting skills

Customer-focus

Communication skills

Familiarity with Point of Sale devices

Knowledge of Windows OS

Tools

Cielo tablets

Microsoft tablets

Lenovo Desktops

Dell Laptops

KVM switches

Routers

Printers

Scanners

Job description

Overview

This is a field-based/mobile role supporting Post Office Branch hardware break-fix/swap activities and occasional Branch Change Requests (commission/decommission/relocation) across a specific geographical area (Shrewsbury).

Clean & valid manual UK Driving License is essential.

Work activities will be assigned daily to engineers by a Central Dispatch Team based on criticality, service level & location, with engineers being responsible for punctual attendance at the allocated Branch locations for resolution within agreed service levels.

Role requires frequent Weekend work on a Rota basis.

Role Responsibilities

• Device and connectivity troubleshooting


• Device imaging and configuring


• Device swap outs and connectivity cabling, Wi-Fi


• Device installs, moves, decommissions.


• Device stock control and asset management


• Proactive maintenance, user familiarization and guidance.


• Cable management


• Smart hands and eyes


• Liaison with other support teams

Essential Skills/Experience

• Previous experience in a similar role.


• Familiarity with Point of Sale devices.


• Familiarity with Cielo and Microsoft tablets, Lenovo / Dell Desktops and Laptops, KVM switches, Routers.


• Knowledge of Windows operating system and associated technologies


• Knowledge of peripherals and their maintenance – printers, scanners.


• Be SLA focused and familiar with call management products.


• Familiarity with support procedures, scripts, and processes.


• Proven troubleshooting skills.


• Awareness of Payment Card Industry (PCI) compliance would be desirable.


• Valid UK Driver’s License - Vehicle supplied.

Good customer-focus & communication skills.

Availability to work away from Home if required.

What We Will Do For You

• Competitive compensation


• Pension scheme


• DXC Select – Our comprehensive benefits package (includes private health/medical insurance, gym membership and more)


• Perks at Work (discounts on technology, groceries, travel and more)


• DXC incentives

Still reading? We’d love to hear from you — apply today.

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