Microsoft TEAMs SME

LA International; Remote; GBP 100,000 - 125,000; Full time

Job summary

A leading IT services company in the United Kingdom is seeking a Microsoft Teams SME for a 6-month contract. You will be responsible for providing support and troubleshooting for Microsoft Teams and associated telephony services. Ideal candidates have 10-12 years of experience, relevant certifications, and strong skills in M365 services and ITSM tools. This position requires onsite work in London, offering a competitive daily rate. If you're motivated to make a difference, apply now!

Qualifications

• 10 to 12 years of hands-on experience with Microsoft Teams.
• Certifications (MS-700).
• Experience with planning, designing, and implementing M365 services.
• Knowledge of enterprise mobility and endpoint management.

Responsibilities

• Provide support for Microsoft Teams, Telephony, and Audio conference services.
• Troubleshoot, configure Teams, Channels, and retention policies.
• Handle Level 3 service requests and coordinate with escalation teams.
• Produce clear documentation tailored to audience needs.

Skills

Microsoft Teams

Smart troubleshooting

ITSM tools like ServiceNow

Communication skills

Enterprise Mobility

M365 services planning

Education

Certification MS-700

Tools

Exchange

PowerShell

Bittitan

Quest-on-Demand

Skysync

Job description

Microsoft TEAMs SME 6 Month contract initially

Based: Onsite in London

Rate: £400 - £450 p/d (via Umbrella company)

We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Microsoft TEAMs SME to join the team.

Key Responsibilities

• Provide support on daily customer initiated and controlled operations of the services in Microsoft Teams, Telephony (Peer-Peer) and Audio conference services.
• Understanding of Teams Licensing and Communication Credits
• Troubleshoot and configure Teams, Channels, Private Channels and its members.
• Retention Policies, E-911 understanding, Device focused troubleshooting
• Configuring Messaging Policies, Meeting Policies, Delegations and Calendar
• Knowledge on 3rd Party App Integration, External Access, Federation and Guest Accounts
• Knowledge of Teams related SharePoint / One Drive areas.
• Capture, triage, troubleshoot and resolve issues, elevate when needed, engage 3rd parties as needed to fulfil support needs.
• Responsible for handling Level 3 service requests and operational activities.
• Coordination with different escalation teams during high-risk Incidents or Projects.
• Adheres to engineering methodologies, standards, and leading practices.
• Provide feedback regarding engineering methodologies and various user requirements.
• Produce accurate, brief, and clearly written documents tailored to audience needs and expectations.
• Execution of application environmental tasks as required for incident resolution.
• Liaise with appropriate teams for the development of corrective actions or viable workarounds to resolve major incidents.
• Respond to automated alerts on the health of systems.
• Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of application environments. Ensures all work is carried out and documented in accordance with required standards, methods, and procedures.
• Teams' Voice knowledge, especially Microsoft Calling Plans and associated configurations to restrict and/or optimize.
• Knowledge of Exchange, Entra, Teams PowerShell and associated Graph commands
• Able to quickly work on Exec level issue escalations and provide an initial RCA within a reasonable time frame.
• Always be up to date on new Teams features and Security updates

Key Skills & Experience

• MS TEAMs SME with 10 to 12 Yrs of hands‑on experience with MS TEAMS aspects.
• Certifications (MS-700)
• Planning, designing and implementing of M365 services
• Additional knowledge on Exchange, SharePoint, One Drive, Co-Pilot can be an add‑on benefit.
• Knowledge on migration tools like Quest-on-Demand, Bittitan, Skysync etc.
• Smart troubleshooting skills
• Knowledge of enterprise Mobility like EndPoint Manager
• Ability to work with solution architect for technical solution
• Ability to manage multiple tenants
• Good knowledge in ITSM tools like ServiceNow
• Good communication and articulation skills
• Flexible in shifting duty / Flexible in relocation

This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible.