MGS - Ministry of Defence Guard Service - Supervisor - Norton Manor

Ministry Of Defence; England; On-site; GBP 35,000; Full time

Job summary

A government agency is seeking a Security Supervisor to manage security operations across Defence sites. The role involves supervising MGS Security Officers, ensuring compliance with security requirements, and maintaining high service quality. Applicants should possess a strong work ethic, leadership skills, and a Full UK Driving Licence. A competitive salary is offered with additional benefits like a Civil Service pension and training opportunities.

Benefits

Civil Service Defined Benefit Pension scheme

Generous leave

Training opportunities

Qualifications

• Experience in managing personnel and operational security is desirable.
• Ability to maintain a positive, inclusive working environment.
• Strong work ethic essential.

Responsibilities

• Manage all MGS Security Officers at the unit, supervising daily shifts.
• Deploy officers in line with assignment instructions.
• Assist the Operational Manager to ensure compliance with NSI.
• Respond to security incidents and communicate effectively with customers.

Skills

Resilience

Customer service

Communication

Teamwork

Management skills

Education

Full UK Driving Licence

Job description

Job Overview

The Ministry of Defence Guard Service (MGS) is seeking a Security Supervisor to oversee and support security operations across key Defence sites. The role requires resilience, alertness, effective teamwork and strong customer‑service and communication skills.

Key Responsibilities

• Manage all MGS Security Officers at the unit, supervising daily shifts and ensuring coverage as directed by the Operational Manager.
• Deploy officers in line with assignment instructions and Joint Business Agreement / General Statement of Security Requirements (GSSORs).
• Build and maintain positive working relationships with Unit Head of Establishment, customer representatives and other security providers to deliver high‑quality service.
• Assist the Operational Manager in ensuring unit compliance with NSI and maintaining up‑to‑date procedures.
• Operate security systems according to standard operating procedures.
• Maintain performance integrity through effective management, fostering an inclusive environment and addressing concerns promptly.
• Respond to security incidents, working with first responders and following established procedures.
• Visit nearby MGS units to provide supervisory support and collaborate with employees and customers as needed.
• Write reports on breaches of security, defects and maintain daily logs.
• Effectively communicate with customers, raising complaints through the appropriate chain of command.
• Operate, monitor and supervise security systems such as CCTV, alarms, telephone and radio.

Shift Pattern

This is a shift‑working role of 48 hours per week, comprising four 12‑hour shifts. The roster operates on a Sun–Sat basis and can include nights, weekends and bank holidays. A flexible week may involve changes with at least 48 hours’ notice.

Licences & Qualifications

• Full UK Driving Licence (held at point of application).
• Strong work ethic, teamwork, customer service, communication and management skills.
• Ability to maintain a positive, inclusive working environment.
• Experience in managing personnel and operational security is desirable.

Behaviours

• Leadership
• Managing a Quality Service
• Communicating and Influencing

Training and Development

All new starters participate in a mandatory two‑week residential Foundation Course, followed by on‑the‑job training and an annual programme of mandatory online training. A dedicated Workforce Development Team supports further learning.

Employment Conditions

The role offers a salary of £34,910. The Ministry of Defence provides a Civil Service Defined Benefit Pension scheme contribution of £10,113 and a range of benefits including generous leave, pension, travel, and training opportunities. Relocation assistance is not available.

EEO Statement

The Ministry of Defence adopts a zero‑tolerance approach to unacceptable behaviours, including bullying, harassment, discrimination and victimisation. Applicants with a recent history of such conduct will not be considered.