Mess Manager

Sodexo Ltd; Tidworth; On-site; GBP 80,000 - 100,000; Full time

Job summary

A hospitality services company is seeking a proactive manager to lead operations at Tidworth. Responsibilities include managing service delivery, overseeing financial performance, and building strong client relationships. Ideal candidates will have experience in a similar management role and possess strong numerical and communication skills. This position offers competitive benefits, including mental health support and financial tools.

Benefits

Mental health & wellbeing support

Employee Assistance Programme

24/7 virtual GP

Discounts for you & family

Financial tools & retirement plan

Cycle to Work

Paid volunteering day

Qualifications

• Proven experience in a similar management role within the service industry.
• Strong numerical and communication skills (written and verbal).
• Knowledge of health & safety and food safety management.
• Ability to work independently and as part of a team.

Responsibilities

• Plan and manage functions including menus and costings.
• Take responsibility for company risk, cash, and stock management.
• Deliver financial performance in line with budgets.
• Build and maintain strong client and customer relationships.
• Oversee day-to-day operations ensuring compliance.
• Champion quality, brand integrity, and customer satisfaction.

Skills

Numerical skills

Communication skills

Attention to detail

Problem-solving ability

Teamwork

Education

IOSH and CIEH qualifications (or equivalent)

Tools

MS Office

Job description

Overview

We are looking for an experienced and proactive manager at Delhi Sgt's mess, Tidworth SP9 7AB to lead day-to-day operations in our hospitality and facilities business area. You will oversee service delivery, manage budgets, and build strong relationships with clients and teams to ensure we meet the highest standards of quality and compliance.

What you’ll do

• Function Management– Plan and manage functions including menus and costings with the catering team. Ensure service standards and requirements are consistently achieved and improved.
• Risk & Compliance– Take full responsibility for company risk, cash, and stock management. Ensure all governance and reporting processes are followed and discrepancies are prevented.
• Financial Management– Deliver financial performance in line with budgets. Track KPIs, control costs, and drive improvements to meet financial targets.
• Client & Team Relationships– Build and maintain strong client and customer relationships. Understand client needs, manage expectations, and create a positive, collaborative culture.
• Operational Management– Oversee day-to-day operations, ensuring compliance with legal, regulatory and company standards, including health and safety. Drive continuous improvement.
• Service Excellence– Champion quality, brand integrity, and customer satisfaction. Lead your team to meet recognised standards and ensure services meet client needs within budget.

What you bring

• Proven experience in a similar management role within the service industry.
• Strong numerical and communication skills (written and verbal).
• Knowledge of health & safety and food safety management.
• Ability to work independently and as part of a team.
• Proficient in MS Office (Word, Excel, Outlook).
• Background in hospitality, including stock management, cash control and customer service.
• Attention to detail, problem-solving ability, and a track record of maintaining high standards.

Desirable

• IOSH and CIEH qualifications (or equivalent).
• Experience managing client relationships and leading teams.
• Previous experience in a military environment.

What we offer

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• Mental health & wellbeing support
• Employee Assistance Programme for personal, legal, and financial advice
• 24/7 virtual GP & lifestyle rewards
• Discounts for you & family
• Financial tools & retirement plan
• Cycle to Work & Paid volunteering day