Mercure Leeds ParkwayNight Porter

Aimbridge EMEA; Leeds; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hospitality management company is looking for a Night Porter in Leeds. This role involves ensuring the safety and security of guests during the night, conducting security checks, and assisting with breakfast preparation. Strong attention to detail and excellent customer service skills are essential. The position includes various responsibilities across hotel operations and offers opportunities for professional development. Benefits include industry-leading training, hotel discounts, and access to wellness programs.

Benefits

Industry leading training and leadership development opportunities

Hotel discounts portfolio-wide

Access to Stream for pay as earned

24/7 employee assistance programme

Uncapped incentives

Staff meals on duty

Access to hotel gym facilities

Free staff parking

Qualifications

• Strong attention to detail to ensure cleanliness and presentation.
• Good communication to interact effectively with guests and staff.
• Excellent customer service to assist guests and handle complaints.
• Must be able to work overnight and early morning shifts.

Responsibilities

• Ensure safety and security of hotel guests and staff at night.
• Perform security checks and emphasize fire safety.
• Assist in preparing breakfast for 6am.
• Liaise with guests to resolve problems in a professional manner.
• Support operations in food and beverage and maintenance areas.

Skills

Attention to detail

Good communication skills

Customer service skills

Ability to work overnight shifts

Job description

As a Night Porter you will be responsible for ensuring the safety and security of hotel guests, staff, and the hotel at nights. You will also ensure the minimum of 2 security checks at regular intervals with emphasis on security, and fire safety. You will also help prepare breakfast for 6am, daily and liaise with guests and residents in the hotel, dealing with any problems and resolving complaints in a courteous and professional manner. As an integral part of night time operations in the hotel, your role extends beyond the front desk! You'll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary team work skillset. This role is unlike any other in our hotel and offers development opportunities across all departments. You'll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

Key Responsibilities & Requirements

• Strong attention to detail: As night porter, you must have a keen eye for detail to ensure that all areas of the property are clean and presentable.
• Good communication skills: You'll have strong communication skills to interact with guests and staff members effectively. You may also need to report any issues or incidents to the appropriate authorities.
• Customer service skills: You should possess good customer service skills to assist guests with their needs and ensure that they have a comfortable and pleasant stay. You'll need to be approachable, friendly, and able to handle any guest complaints or requests.
• Ability to work overnight shifts: It goes without saying, but you must be able to work late-night and early-morning shifts as the role typically involves working during the night-time hours.
• Eligibility: We will only be accepting applicants who are 18 years or older, and are comfortable with a night shift working pattern, including commuting to and from the hotel.

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'

So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.

Mercure Leeds Parkway Otley Road, Leeds, West Yorkshire, LS16 8AG

Benefits

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Staff meals on duty
• Access to hotel gym facilities
• Free staff parking