Mental Health Support Worker

Response; Oxford; On-site; GBP 20,000 - 28,000; Full time

Job summary

A supportive mental health organization is seeking a Mental Health Support Worker in Oxford to provide person-centred support to residents with mental health issues. Responsibilities include fostering independence, providing emotional and practical assistance, and supporting clients with their mental health management. Candidates should possess GCSEs in English and Maths, have good communication skills, and show a genuine interest in mental health. The organization offers numerous benefits including 33 days of annual leave and support for professional development. Apply soon; the closing date is 23/02/2026.

Benefits

33 days annual leave

Employee Assistance Plan

Professional qualification sponsorship

Referral-a-friend bonus scheme

Free flu jabs

Qualifications

• GCSEs in English and Maths or equivalent are required.
• Commitment to continual personal development and completion of the Care Certificate.
• Ability to provide emotional and practical support to residents.

Responsibilities

• Provide emotional support and practical assistance to residents.
• Support and monitor clients’ physical and mental health.
• Ensure daily paperwork is completed and necessary health and safety measures are followed.

Skills

Emotional support

Communication skills

IT literacy

Non-judgemental support

Understanding of mental health

Education

GCSEs in English and Maths (or equivalent)

Job description

What You’ll Be Doing

Response is looking for an enthusiastic, caring person to join their dedicated team at Scrutton Close & Newman Court. The Scrutton Close / Newman Court team focus on supporting clients within their own accommodation. Staff offer a high level of support, and work closely with clients to achieve their personal goals and gain increased independence before taking the next step in their journey.

As a Mental Health Support Worker, you will be responsible for providing person‑centred support to residents with serious mental illness, including adults who have a primary diagnosis of a psychotic illness potentially coupled with physical health issues, neurodiversity, drugs & alcohol use and cognitive impairment.

Support workers work with residents to enable them to achieve and sustain a rewarding life in the community. Working proactively with residents to promote independence,wolpbrid well‑being and their ability to manage their own mental health. Staff ensure safety is always maintained through good housing management, risk assessment and health & safety practice. Supporting people to maintain tenancies, look after their homes and develop daily living skills.

Our clients really appreciate the passion from our Support Workers: “The staff are caring, kind, compassionate and understanding. They support me and care for me and are first‑class. I am happier now than I have been in years.” Client in Adult Services.

Some of the core duties include

• Provide emotional support, encouragement, and practical assistance to residents with daily living activities. This may include medication assistance, engaging with interests, education, accessing community groups/facilities, employment, and teaching life skills such as shopping, budgeting, using public transport, and planning to prepare and cook meals to maintain accommodation.
• Foster a supportive and empowering environment that promotes residents’ independence.
• Support and monitor clients’ physical and mental health through key working and ensuring access where appropriate to primary health services or liaising with mental health services.
• Support clients to attend appointments where required.
• Ensure daily paperwork is completed.
• Support the Service Manager to achieve monthly service requirements.
• Comply with all Health and Safety measures to keep residents, visitors, colleagues and yourself safe.
• Work with residents using a trauma‑informed approach based on the six principles: Safety, Trust, Choice, Collaboration, Empowerment and Cultural Consideration.
• Promote family, friend and carers engagement, ensuring they are involved in the resident’s support and given information about the service.

The Successful Applicant

Our main priority for all our roles at Response is to find people that can live our values every day – Caring, Safe, Creative and Aspirational.

Essential Criteria

• GCSEs in English and Maths (or equivalent)
• A commitment to undertake continual personal development including completing the Care Certificate
• IT literate with experience using MS Office packages
• Good communication skills, written, verbal and listening
• Ability to provide non‑judgemental, emotional and practical support to residents
• A genuine interest in mental health and well‑being with a commitment to delivering Response’s mission
• Demonstrates high levels of personal and professional integrity working to Response’s vision, mission and values
• Ability to follow health and safety procedures
• Demonstrate respect for difference and diversity

What We Offer

• 33 days annual leave (inclusive of bank holidays)
• Blue Light card and other discounted shopping
• Employee Assistance Plan – with access to free counselling
• Cycle to Work Scheme
• Enhanced family‑friendly leave
• Professional qualification sponsorship and study leave
• £500 referral‑a‑friend bonus scheme
• Optional health cash care plan with money off prescriptions and treatments
• Wellbeing hub and mental wellbeing support app – approved by NHS
• Free flu jabs
• Free DBS application

If this Mental Health Support Worker position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date – 23 / 02 / 2026

Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.