Menswear Sales Assistant

Stanley Ley; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury tailoring brand is seeking a Made to Measure Shop Manager to lead a team and enhance customer experiences. The ideal candidate will have 3-5 years of retail management experience, strong leadership skills, and a passion for luxury fashion. This full-time role offers a competitive salary of £15 hourly, performance bonuses, and employee discounts on garments.

Benefits

Competitive salary

Performance-based bonuses

Ongoing training

Employee discounts

Qualifications

• Minimum of 3-5 years in retail management, preferably in luxury fashion.
• Proven ability to lead, manage, and motivate a team.
• Strong interpersonal skills for a tailored customer experience.
• Comprehensive understanding of made-to-measure services.

Responsibilities

• Ensure highest levels of customer satisfaction in service.
• Drive sales through strong client relationships.
• Oversee day-to-day operations of the store.
• Lead, mentor, and motivate the sales team.
• Maintain visual merchandising standards.
• Prepare sales reports and manage store budget.

Skills

Retail management experience

Leadership skills

Customer service excellence

Tailoring knowledge

Sales-driven

Organizational skills

Problem-solving ability

Job description

Overview

Retail shop sales assistant . . Stanley Ley. Location: 23 Fleet Street, Ec4y 1aa. Position: Made to Measure Shop Manager. Employment Type: Full-time.

About Us: Harris and Zei is a luxury tailoring brand specialising in made-to-measure suits and garments. We pride ourselves on offering high-quality, custom-tailored clothing with exceptional customer service. Our attention to detail and commitment to craftsmanship have made us a leader in the tailoring industry. We are currently seeking an experienced and passionate Shop Manager for our Made-to-Measure department, to lead our team and ensure the delivery of outstanding customer experiences.

Key Responsibilities

• Customer Experience: Ensure the highest levels of customer satisfaction by delivering a personalised and professional made-to-measure service; provide expert advice on fabric selections, garment styles, and tailoring options to meet the customer’s specific needs; actively engage with clients to understand their requirements and guide them through the entire fitting and tailoring process.
• Sales and Business Development: Drive sales through strong client relationships and ensuring an exceptional in-store experience; achieve and exceed sales targets by identifying and capitalizing on new business opportunities; develop and maintain a loyal client base by providing high-quality service and building long-term customer relationships.
• Operations Management: Oversee the day-to-day operations of the store, ensuring smooth functioning and efficiency; coordinate fittings and alterations with in-house or external tailors to ensure timely delivery of garments; monitor inventory levels and liaise with suppliers to ensure adequate stock of fabrics and accessories; ensure that all customer orders are processed accurately and delivered within agreed timelines.
• Team Leadership: Lead, mentor, and motivate the sales team to achieve individual and store-wide performance goals; conduct regular training for staff to ensure product knowledge and customer service excellence; set and monitor performance metrics for the team, providing feedback and support as needed.
• Visual Merchandising: Maintain the store’s visual appeal by ensuring that displays and merchandising are in line with brand standards; coordinate special promotions or events to drive foot traffic and increase sales.
• Financial Management: Prepare regular sales reports, track key performance indicators (KPIs), and manage the store’s budget; implement cost control measures and ensure profitability by managing resources efficiently.

Skills & Qualifications

• Experience: Minimum of 3-5 years in retail management, preferably in luxury fashion, tailoring, or made-to-measure services.
• Leadership: Proven ability to lead, manage, and motivate a team to achieve sales targets and deliver excellent customer service.
• Customer Service: Strong interpersonal and communication skills with the ability to provide a high-end, tailored customer experience.
• Tailoring Knowledge: Comprehensive understanding of made-to-measure services, fabrics, garment construction, and alterations.
• Sales: Results-driven with a track record of meeting and exceeding sales targets in a luxury retail environment.
• Organizational Skills: Ability to manage multiple tasks and ensure smooth store operations, from inventory management to customer fittings.
• Problem-Solving: Capable of handling customer inquiries, issues, or complaints professionally and efficiently.

What We Offer

• Competitive salary with performance-based bonuses.
• Opportunity to work with a luxury brand and high-end clientele.
• Ongoing training and professional development opportunities.
• Employee discounts on made-to-measure garments and accessories.

How to Apply

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience.

Experience: Required
Languages: English – Advanced
Employment: Full-time
Salary: £15 hourly
Benefits: Performance incentive and bonus
Starting time: Immediate start!

About Stanley Ley:
Stanley Ley is one of the UK's most established British fashion retailers and legal outfitters. With over 120 years of British Heritage.