Memorial Advisor

Westerleigh; City Of London; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading memorial service provider in London is seeking a Memorial Advisor to offer dedicated support to bereaved families. This role involves understanding their needs, providing ethical sales consultations, and managing memorial options. The ideal candidate should have consultative sales experience and strong communication skills. This position offers a salary range of £25,799 - £27,500 per annum along with commission and various benefits, including a generous holiday allowance and development opportunities.

Benefits

Commission from sales

32 days holiday (including bank holidays)

Life Assurance

Pension scheme

Employee Assistance Program

Wellbeing support

Free parking

Qualifications

• Previous experience in a sales role, preferably in a consultative environment.
• Natural communicator with the ability to be caring and understanding.
• Strong administrative skills and comfortable with basic IT tasks.

Responsibilities

• Provide one-on-one support to families in discussing memorial options.
• Develop a consultative sales approach focused on family needs.
• Manage appointments and communications with bereaved families.

Skills

Consultative sales experience

Excellent communication skills

Active listening

Attention to detail

Tools

Excel

Word

Job description

Memorial Advisor

40 hours per week
Working flexibly over 5 days of the week (which will include weekend availability appointments & after hour appointments when required)
Salary from £25,799 - £27,500 per annum + Commission + Benefits
Permanent
Forest Park Crematorium

Have you always wanted to use your transferable Sales / Customer skills in a role where you can truly make a difference every day?

We are the largest independent operator of crematoria in the UK, employing more than 500 empathetic and dedicated individuals and we are growing.

Like many of our employees, you might not have considered this line of work before, however with industry training provided and on-going career development, you will find it one of the most varied and rewarding opportunities you could ever imagine.

The role

Each funeral is an incredibly important one‑off event for the bereaved. As a Memorial Advisor, you ll be offering dedicated one‑to‑one support and guidance when discussing the variety of memorial options that are available, helping families honour their loved one in a way that is uniquely personal to them for now and years to come.

You will be leading your bereaved families through their Memorial Journey with exceptional care, being mindful of the different stages of the grief journey. This role is very much an ethical, consultative sales role focused on building trusted relationships over time, matching back specific solutions to individual needs, from simple ideas to grand plans it s down to you to help make their wishes come true.

You will be involved in a variety of tasks each day including:

• Active listening and asking questions to understand the family and their grief process, the person they have lost, key challenges, memorial options and what is important to them.
• Developing a consistent and ethical consultative sales approach, prioritising our families needs as opposed to a hard sell.
• Lead and manage our commercial conversations with exceptional care.
• Ensure our families are presented with every possible choice to create a memorial that is uniquely personal to them.
• Making calls and booking appointments with families. Using our bespoke IT system called Chronicle (training provided) to discuss memorial options, this can include jewellery options, the material a headstone is made from, the colour and font of any engraving, whether they would like a tree / living memorial, the plot area etc.
• This is not a role where you will be bound to a desk! Walking the grounds with a family to show them different plots available and give them an idea of what the memorials look like once created can help families to see their options visually and not just looking at a picture in a brochure.
• Answering the phone, actioning email enquiries and sending outbound paperwork / letters.
• Once all decisions have been made by the family you will be liaising with different suppliers to place orders and bring everything together, so it is co‑ordinated beautifully.
• You will also provide the family with a breakdown of costs and process the final transactions so the ability to use basic Excel will be required.
• Additional responsibilities include communicating with families about memorial leases and extensions, oversee renovations and repairs to memorials, accurate record keeping.

This role requires flexibility and pulling together as one team to support each other and provide the exceptional care and service that we are known for.

About you

• Previous experience as a Sales Executive / Sales Advisor / Sales Assistant / Sales Representative / Sales Consultant / Funeral Arranger. You might not know everything there is to know about the bereavement sector, however there is no better place to learn.
• Consultative sales experience.
• Natural communicator with a flair for building relationships and providing excellent customer service.
• Ability to speak to people in a caring and understanding manner.
• Resilient and organised with excellent attention to detail.
• A good active listener, sometimes our customers will want to take things slow and chat their options over a cup of tea and that s fine by us.
• Excellent Administration and IT skills. Comfortable using Word / Excel, writing emails and letters.
• A real team player, with compassion and the desire to make a difference every day.

What We Offer

In addition to salary, you will also be eligible for the following benefits:

• Commission from sales
• 32 days holiday (Includes 8 days bank holiday) pro rata
• Life Assurance
• Access to a wide range of retail discounts and wellbeing support
• Ongoing learning & development
• Pension scheme
• Employee Assistance / Occupational health support Program
• Mindfulness App
• Mental Health Ambassadors
• The benefit we hope you ll never need: Free Cremation benefit for Immediate family
• Bereavement Leave
• Enhanced maternity & paternity pay
• Recognition scheme
• Free Flu jab
• Smart uniform and PPE provided
• Free parking

The values we champion are Safety First, Exceptional Care, Uniquely Personal and One Team.

What next?

Start a career with significance by applying today.

We generally advertise vacancies for a minimum of 1 week before reviewing applications. We reserve the right to close the application window sooner if a significant number of applications are received. If you re not contacted, please assume you have been unsuccessful. Unfortunately, feedback is not always possible due to the volume of applications we receive.