Membership Officer

TOPRA; Greater London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A professional membership organization in Greater London is seeking a Membership Officer to assist in developing a recruitment strategy and achieve ambitious sales targets. The ideal candidate should have a strong sales background, be capable of researching prospects, and effectively communicate membership value to contribute to growth. This role offers a competitive salary, benefits, and a chance to work collaboratively in a supportive environment committed to excellence.

Benefits

Competitive salary and benefits

Hybrid working arrangements

Collaborative working environment

Qualifications

• Strong track record of achieving sales within a membership organisation.
• Experience in identifying and researching prospects.
• Ability to communicate complex value propositions effectively.

Responsibilities

• Recruit individuals and companies into membership.
• Support development of membership recruitment strategies.
• Collaborate to achieve stretching membership financial targets.

Skills

Achieving sales targets

Prospect research

Communication of member value

Using multiple channels for outreach

Data assessment and reporting

Excellent IT skills

Tools

Microsoft Office

CRM systems

Job description

Membership Officer

Due to our recent growth and strategic plans for 2026 and beyond, we are excited to be growing our team.

Job Summary

Membership at TOPRA is changing. We are accelerating plans to grow our membership, develop new membership offers and implement first-class account management to support our regulatory affairs professionals.

This role will assist in developing and delivering our recruitment strategy; identify prospect individuals and companies; make connections and monitor conversions. The applicant will be expected to meet ambitious sales targets as TOPRA grows its membership across the globe.

The successful applicant must also be able to contribute to the wider team in identifying improvements to the membership offer and supporting colleagues focused on account management.

About TOPRA

TOPRA (The Organisation for Professionals in Regulatory Affairs) was established in 1978 and is a professional membership organisation for Regulatory Affairs. TOPRA’s membership body consists of individuals working across healthcare sectors, including pharmaceuticals, biotechnology and health technologies.

TOPRA supports its members through training, development, and education, improving professional competence and setting standards for those who work in Regulatory Affairs. TOPRA provides networking and learning opportunities for its members and discussions on best practices through workshops, seminars, conferences, symposiums, etc.

Key Responsibilities

• Recruit individuals and companies into TOPRA membership.
• Support the Global Director, Membership to develop a new membership recruitment strategy and compelling value proposition for prospect recruitment.
• Research membership prospects and maintain a target list.
• Collaborate with the Global Director, Membership to set and achieve stretching membership financial targets.
• Collaborate closely with, and support, the Head of Commercial to ensure leads are identified, progressed and converted, in order to continue to grow the membership.
• Support meetings with new potential members/enterprise partners to support the organisation’s growth ambitions.
• Analyse prospect conversion and payment data and prepare reports for TOPRA’s senior leadership team.
• Support the Global Director, Membership and Membership Officer (Account Management) with the annual renewals process.
• Collaborate with the marketing, communities and events team to develop compelling membership recruitment messaging and materials.
• Monitor the TOPRA website membership recruitment area, ensure information is regularly reviewed, updated and consistent with membership rules.
• Liaise with the Finance team to monitor and chase outstanding payments.
• Collaborate with the Membership Officer (Account Management) to ensure a smooth transition of joiners to the onboarding process.
• Collaborate with colleagues on TOPRA recruitment activities including attendance at third party events within the UK and internationally.
• Maintain oversight of direct and indirect competitor propositions and react to changes in the market.
• Maintain confidential prospect and membership records in accordance with GDPR.

Qualifications and Skills

• Strong track record of achieving sales within a membership organisation, trade association or similar environment.
• Experience of identifying and researching prospects and tailoring approaches based on their identified priorities.
• Ability to communicate the member value proposition of a complex global organisation.
• Ability to respond positively to, and demonstrate experience of, working to targets.
• Experience of using a range of channels to reach prospects including phone, email marketing and event attendance.
• Experience of using feedback to help shape future and existing member services.
• Good standard of literacy and financial acumen. Experience of working with finance colleagues to ensure swift payment processing and manage renewal processes.
• Experience of assessing data and producing accurate and timely reports.
• Excellent IT skills including Microsoft Office and Teams and strong experience in using CRM systems.

Key Competencies

• Persuasive and approachable with a strong desire to achieve stretching membership targets.
• Helpful, patient and professional. TOPRA’s membership is global and for many of our members, English is not a first language.
• Willingness to use a variety of sales mechanisms including telephone, email and in-person meetings.
• Willingness to quickly grasp a basic understanding of pharmaceutical and healthcare regulatory affairs.
• Good verbal and written communicator. Whilst a degree is not essential, demonstrable competency in English language and numeracy is essential.
• Ability to identify trends and opportunities and cognisant of when to elevate concerns.
• Flexible. The role may include periods of support for other membership colleagues on account management.
• Ability to work with our wider teams including commercial sales, marketing, finance and professional development.

TOPRA is committed to equality of opportunity. We consider all candidates for roles within our organisation and welcome applications from all candidates, regardless of background. Please note that candidates will be required to provide proof of their right to work in the UK by the start of their employment.

What We Offer

• Competitive salary and benefits package, including hybrid working arrangements.
• A collaborative, supportive working environment committed to excellence in regulatory affairs training.
• The chance to make a meaningful impact by shaping future leaders in regulatory affairs.
• Two days attendance at the office close to Canary Wharf is mandatory and must include Wednesdays.

Application Process

Interested candidates should submit their CV and a cover letter detailing their experience and suitability for the role.

Closing Date: 9am 12 January 2026