Membership Experience Host (part time)

Frasers Group; Grays; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading fitness organization in Grays is looking for a part-time team member to join their club. You will welcome guests, support membership sales, and ensure cleanliness while performing administrative duties. Candidates should be customer-focused, enthusiastic about fitness, and flexible with shifts. The role offers free gym membership, discounts across brands, opportunities for training, and the potential for personal training.

Benefits

Free gym membership

20% discount across all brands

Monthly bonuses for top performers

Training and career development opportunities

Qualifications

• Outgoing and positive personality focused on customer experience.
• Confident in handling administrative tasks.
• Ambitious and willing to learn for progression.

Responsibilities

• Welcome members and guests professionally.
• Support membership sales and retention.
• Maintain cleanliness and hygiene standards.
• Handle administrative duties with software.
• Act as a key holder, opening and closing the club.

Skills

Customer service

Sales focus

Administration

Flexibility

Interest in fitness

Job description

What Youll Be Doing

Welcoming members and guests ensuring every interaction is positive and professional.

Supporting membership sales and retention by providing excellent service and guidance.

Driving secondary spend KPIs by promoting products and services available in-club.

Maintaining a high standard of cleanliness and hygiene across the club.

Acting as a competent key holder opening and closing the club as required.

Handling administrative duties including use of the membership software system.

Staying informed about fitness challenges classes and gym floor focuses actively taking part to promote engagement.

Supporting the Fitness Manager and wider team in delivering gym floor initiatives.

Ensuring member feedback and complaints are handled professionally and escalated when needed.

Actively experiencing the products and services on offer so you can confidently recommend them to members.

About You

Outgoing positive and passionate about delivering great customer experiences.

Confident in administration and able to handle day-to-day club systems.

Sales-focused with the drive to hit membership and retention targets.

Flexible and adaptable able to work varied shifts and step into operational / key holder duties when needed.

Passionate about fitness with a genuine interest in our products and services.

Ambitious with a willingness to learn and develop your skills for future progression.

Why Join Us

We offer more than just a job at Everlast Gyms youll be part of a fearless team with opportunities to grow across the wider Frasers Group.

Heres what you can expect :

• Free gym membership.
• 20% discount across all Frasers Group brands.
• Monthly Frasers Champion awards winners receive double their salary for the month.
• Opportunity to deliver personal training sessions (if qualified).
• Training and development opportunities to grow your career.

At Frasers Group we live by our principles :

• Think without limits move fast think fearlessly and take the team with you.
• Own it and back yourself own the basics your role and the results.
• Be relevant to our people our partners and the planet.

Remote Work : No

Employment Type : Part-time

Vacancy : 1