Membership Experience Host - Cambridge

Everlast Gyms; Hartford; On-site; GBP 18,000 - 25,000; Full time

Job summary

A fitness service provider in Hartford is seeking a Host to be the first point of contact for members. The role involves welcoming guests, supporting membership sales, and ensuring a friendly atmosphere. Ideal candidates will have strong customer service skills, be passionate about fitness, and be flexible in their duties. Benefits include a free gym membership and opportunities for growth.

Benefits

Free gym membership

20% discount across all Frasers Group brands

Monthly awards with double salary for winners

Opportunity to deliver personal training sessions

Training and development opportunities

Qualifications

• Outgoing and positive attitude towards customer experiences.
• Confident in using club systems for administration.
• Flexible in working varied shifts and key holder duties.

Responsibilities

• Welcome members and guests to ensure a positive experience.
• Support membership sales and retention through excellent service.
• Drive KPIs by promoting products and services.

Skills

Customer service

Sales focus

Administration

Passion for fitness

Job description

Overview

Welcoming members and guests, ensuring every interaction is positive and professional. Supporting membership sales and retention by providing excellent service and guidance. Driving secondary spend KPIs by promoting products and services available in-club. Maintaining a high standard of cleanliness and hygiene across the club. Acting as a competent key holder, opening and closing the club as required. Handling administrative duties, including use of the membership software system. Staying informed about fitness challenges, classes, and gym floor focuses, actively taking part to promote engagement. Supporting the Fitness Manager and wider team in delivering gym floor initiatives. Ensuring member feedback and complaints are handled professionally and escalated when needed. Actively experiencing the products and services on offer so you can confidently recommend them to members.

Requirements

Outgoing, positive, and passionate about delivering great customer experiences. Confident in administration and able to handle day-to-day club systems. Sales-focused, with the drive to hit membership and retention targets. Flexible and adaptable - able to work varied shifts and step into operational/key holder duties when needed. Passionate about fitness, with a genuine interest in our products and services. Ambitious, with a willingness to learn and develop your skills for future progression.

Role details

As a Host at Everlast Gyms, you'll be the first friendly face our members see when they walk through the door. More than just reception, this is a member-facing sales and service role where you'll play a key part in driving memberships, supporting retention, and ensuring every visitor feels welcome. You'll also take on key holder responsibilities, contribute to club operations, and support the wider team in delivering an exceptional member journey.

Benefits

• Free gym membership.
• 20% discount across all Frasers Group brands.
• Monthly Frasers Champion awards - winners receive double their salary for the month.
• Opportunity to deliver personal training sessions (if qualified).
• Training and development opportunities to grow your career.

Principles

• Think without limits - move fast, think fearlessly, and take the team with you.
• Own it and back yourself - own the basics, your role, and the results.
• Be relevant - to our people, our partners, and the planet.