Membership Experience Host

Everlast Gyms; Liverpool; On-site; GBP 20,000 - 25,000; Full time

Job summary

Everlast Gyms is seeking a dedicated team member to enhance member experiences and support sales through exceptional customer service. The role involves maintaining club standards, assisting with gym operations, and promoting fitness initiatives. Ideal candidates are outgoing, driven, and passionate about fitness.

Benefits

20% discount across all facias

Frasers 1000 bonus scheme

Free Gym membership

Monthly Frasers Champion - double salary

Opportunity for personal training sessions

Qualifications

• Outgoing with a positive attitude.
• Proficient in administrative duties.
• Passionate about fitness and customer service.

Responsibilities

• Maximise member and guest experience.
• Support sales and retention of memberships.
• Maintain cleanliness and hygiene standards.

Skills

Customer Service

Administration

Fitness Knowledge

Positive Attitude

Job description

Company Description

Everlast Gyms is driven by the passion and ambition of our people, which keeps us moving forward. Our team’s enthusiasm for fitness, their knowledge, and high service standards attract and retain customers. We value elevation as a core principle and offer great benefits, including:

• 20% discount across all facias
• Frasers 1000 bonus scheme
• Free Gym membership
• Monthly Frasers Champion - winners earn double salary for the month
• Opportunity to deliver personal training sessions

Job Description

Main Duties and Responsibilities:

1. Maximise every member and guest’s experience in our club.
2. Support the sales and retention of memberships through excellent customer service.
3. Contribute to the cleanliness and hygiene standards of the club as required.
4. Serve as a competent key holder, covering shifts as needed.
5. Maintain a good understanding of the membership software system.
6. Stay updated with current Fitness Challenges, Class descriptions, and gym floor focus, and participate in these activities.
7. Assist the Fitness Manager with Gym Floor operations.
8. Experience and promote the products and services offered.
9. Ensure the facilities are clean and well-maintained, supporting the team in upkeeping the club.
10. Drive secondary spend KPI targets.
11. Handle member complaints professionally and inform the relevant manager.

Qualifications

Need to be:

• Outgoing with a positive attitude
• Proficient in administrative duties
• Driven, ambitious, eager to learn and develop
• Willing to participate in learning opportunities to advance skills and career
• Capable of performing key holder duties as required
• Passionate about fitness, administration, and customer service
• Flexible to work shifts and support team needs
• Target-focused to support sales and retention goals

Additional Information

For more about our brand, visit our LinkedIn page.

At Frasers Group, we embrace the fearless. Our potential is vast, and the experience unparalleled. To thrive here, live by our principles:

• Think without limits - Think fast, fearlessly, and lead your team
• Own it and back yourself - Take responsibility for your role and results
• Be relevant - Stay connected to our people, partners, and the planet