Membership Executive

Six Senses London; City of Westminster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury wellness brand in the UK is seeking a Membership Executive to manage member relations and coordinate events. Candidates should have a background in hospitality, excellent communication skills, and a passion for wellness. Benefits include a competitive salary, comprehensive wellbeing programs, and career development opportunities. Join our team to contribute to unique and holistic member experiences.

Benefits

Competitive Salary Package

Up to 33 Days of Paid Holiday

Global Career Development

Hotel & Dining Discounts

Complimentary Nights at Six Senses

Enhanced Family Leave

Comprehensive Financial Protection

Holistic Wellbeing Activities

Travel Season Ticket Loans

Medicash Plan

Community & Volunteering Opportunities

Health Assured & Wisdom App

Qualifications

• 1-2 years of experience in guest relations or membership services in luxury hospitality.
• Proficiency in English; additional languages are a plus.
• Experience in a front-of-house operation is an advantage.

Responsibilities

• Act as primary point of contact for members, handling inquiries and feedback.
• Coordinate member events and maintain engagement.
• Process membership applications and manage records in CRM.

Skills

Interpersonal skills

Communication skills

Organizational skills

Attention to detail

Positive attitude

Adaptability

Proficiency in English

Education

Diploma or Bachelor’s degree in Hospitality or Business Administration

Tools

MS Office (Word, Excel, Outlook, PowerPoint)

CRM systems (PeopleVine)

Job description

As Membership Executive at Six Senses Place, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

As Membership Executive, I will assume full responsibility for the efficient operation in the following:

• Act as a primary point of contact for members, responding promptly and professionally to inquiries, requests, and feedback.
• Assist with onboarding new members, ensuring they feel welcomed and informed about the benefits, events, and community ethos.
• Support the coordination and communication of member events, activities, and experiences.
• Build and maintain positive relationships with members, ensuring a warm, personalized, and consistent level of service.
• Maintain accurate and up-to-date member records in the CRM system (PeopleVine).
• Prepare reports and data summaries for the Membership Manager, including engagement metrics, renewals, and event participation.
• Process membership applications, renewals, and payments in line with policy.
• Assist in the development and distribution of membership communications and promotional materials.
• Support event logistics and ensure smooth coordination between internal teams and members.
• Attend departmental meetings and provide updates on member feedback, trends, and opportunities for improvement.

What’s in it for you?

At Six Senses, we believe in taking care of our hosts just as much as our guests. When you join our team, you'll enjoy a generous and thoughtfully designed benefits package, including:

• Competitive Salary Package – Rewarding your talent and dedication with a salary that reflects your value.
• Up to 33 Days of Paid Holiday Per Year – Including bank holidays, with entitlements growing the longer you stay with us.
• Global Career Development – Opportunities for progression and taskforce placements within Six Senses and over 6,500 IHG properties around the world.
• Hotel & Dining Discounts – Enjoy exclusive discounts for you, your family, and friends across IHG hotels and restaurants from day one.
• Complimentary Nights at Six Senses – Stay at any Six Senses Hotel or Resort on us (the number of days increase the longer you’re with us!).
• Enhanced Family Leave – Generous and inclusive maternity, paternity, and adoption policies to support your family life.
• Comprehensive Financial Protection – Including pension scheme, life assurance, income protection, and critical illness cover.
• Holistic Wellbeing – Access to a diverse and enriching calendar of wellbeing-focused activities, nurturing every aspect of mind, body, and soul.
• Travel Season Ticket Loans – Helping you get to work in a more affordable and sustainable way.
• Medicash Plan – Claim back healthcare costs and access a wide range of resources to support your physical and mental wellbeing.
• Community & Volunteering Opportunities – Make a difference through purpose-driven initiatives and give back to the causes you care about.
• Health Assured & Wisdom App – 24/7 confidential support for your mental, emotional, and financial wellbeing, plus access to exclusive perks and discounts.

Qualifications

To execute the position of Membership Executive, I must have the required qualifications, technical skills and experience in a similar role in luxury environments with proven results and includes the following:

• Diploma or Bachelor’s degree in Hospitality, Business Administration, or related field.
• Minimum 1–2 years of experience in guest relations, membership services, or front-of-house operations (preferably in luxury hospitality).
• Strong interpersonal and communication skills, with a natural ability to build rapport.
• Good administrative and organizational skills, with attention to detail.
• Proficiency in MS Office (Word, Excel, Outlook, PowerPoint) and familiarity with CRM systems (PeopleVine experience is an advantage).
• Excellent spoken and written English; knowledge of additional languages is an advantage.
• Positive attitude, adaptability, and passion for wellness and sustainability.

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

The above is intended to provide an overview of the role and responsibilities for a Membership Executive at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.