Membership Coordinator

Meraki Talent; Grantham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global professional organization in Grantham is searching for a Membership Onboarding Coordinator to oversee the membership onboarding process. This role involves coordinating membership activities, managing subscriptions, and maintaining accurate records using CRM systems. Ideal candidates will possess strong organizational skills, excellent communication abilities, and a customer-focused mindset, with prior experience in a membership or educational setting. Join this dynamic team and contribute to a vital function within the organization.

Qualifications

• Experience in a membership, professional body, or similar environment is desirable.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Coordinate and manage the membership onboarding process.
• Administer subscription processes and renewals.
• Maintain accurate member records in the CRM system.
• Prepare reports and updates for the Senior Leadership Team.
• Act as the main point of contact for subscription queries.
• Carry out due diligence checks per regulatory requirements.
• Work closely with the Finance team to resolve payment queries.

Skills

Strong organisational skills

Excellent communication skills

Customer-focused approach

CRM system proficiency

Attention to detail

Tools

Microsoft Office

Job description

Meraki Talent is looking for a Membership Onboarding Coordinator, to join a global professional body based in Grantham.

Looking for someone with previous exposure working in a Membership/Professional Body or Educational/training environment. With strong customer services skills managing the membership lifecycle from queries to renewal process.

Membership Onboarding responsibilities:

• Coordinate and manage the membership onboarding process, ensuring new members are set up accurately and efficiently.
• Administer subscription processes and renewals, including monitoring deadlines and member status.
• Maintain accurate member records by updating the CRM system with new registrations and changes to member details.
• Prepare reports and updates for the Senior Leadership Team (SLT) as required.
• Act as the main point of contact for subscription and membership queries, providing clear and timely responses.
• Carry out due diligence checks in line with organisational and regulatory requirements.
• Work closely with the Finance team to resolve queries relating to payments, invoices, and reconciliations.

Person Specification:

• Strong organisational and administrative skills with excellent attention to detail.
• Confident using CRM systems and Microsoft Office (or similar platforms).
• Excellent communication skills and a customer-focused approach.
• Experience in a membership, professional body, or similar environment is desirable.
• Able to manage multiple priorities and meet deadlines.