Membership Administrator (12 Month Fixed Term Contract)

Circadian Trust; Bristol; On-site; GBP 22,000 - 28,000; Full time

Job summary

A local community organization in Bristol is seeking a motivated Membership Administrator to manage customer memberships and support the Customer Services Team. The role requires strong administrative skills and experience with databases, along with good customer service abilities. This position is a 12-month fixed-term contract covering maternity leave with applications closing on 26th September 2025.

Responsibilities

• Carry out administration linked to customer memberships and swimming lessons.
• Help to retain existing members.
• Deal with customer complaints and issues as necessary.
• Create reports.
• Ensure consistency and accuracy across the membership databases.

Skills

Administrative work experience

Good keyboard skills

Drafting letters and emails

Using membership databases

Good numeric skills

Education

Minimum 3 GCSEs including Maths at Grade C or above

Tools

Microsoft Word

Microsoft Excel

Job description

Overview

We have an exciting opportunity for a motivated and committed individual to join our Customer Services Team at Head Office (based at Yate Active Lifestyle Centre) in the role of Membership Administrator.

Responsibilities

• Carry out administration linked to customer memberships and swimming lessons
• Help to retain existing members
• Deal with customer complaints and issues as necessary
• Create reports
• Ensure consistency and accuracy across the membership databases and associated administration
• Work closely with the contact centre, finance team and other company departments on the administration and accuracy of the membership database and procedures

Requirements / Qualifications

• Have a minimum of 3 GCSEs including Maths at Grade C or above (or equivalent)
• Have experience of administrative work and good keyboard skills
• Have experience of drafting letters and emails
• Have significant experience of using computer systems, in particular membership databases, Word and Excel
• Have good numeric skills

Contract

12 Month Fixed Term Contract (Maternity Leave Cover)

Application

Applications will close on Friday 26th September 2025

If you have any questions, please contact the HR Team on 01454 279 940.