Member Services Manager

Brackenberry; England; On-site; GBP 52,000 - 56,000; Full time

Job summary

A local authority recruitment agency is seeking a skilled Member Services Manager (Pensions) to lead their Benefits Administration Team. You will oversee operations, ensure compliance with pension regulations, and handle complex queries. Ideal candidates will have a relevant degree, extensive experience in pension scheme administration, and strong leadership abilities. The role offers a competitive salary of £52,759.00 - £55,143.00 per annum.

Qualifications

• Minimum 5 years' experience in administering large final salary pension schemes.
• Proven team management and leadership experience.
• Extensive knowledge of LGPS and associated legislation.

Responsibilities

• Manage the day-to-day operations of the benefits administration team.
• Ensure staff compliance with statutory and internal pension regulations.
• Act as the lead contact for resolving complex member and employer pension queries.

Skills

Team management

Pensions administration

Project management

Legislation compliance

Customer service orientation

Education

Degree or equivalent professional experience

CIPP Foundation Degree in Pensions Administration

Tools

Altair

Job description

Overview

We are working closely alongside a Local Authority in Wiltshire to assist with the Permanent appointment of a Member Services Manager. Please apply with your CV for immediate consideration.

Rate of Pay: £52,759.00 - £55,143.00 per annum

Summary

The Member Services Manager (Pensions) leads the Benefits Administration Team within the Wiltshire Pension Fund, ensuring a responsive, efficient, and customer-focused pension service. The role involves managing and developing team performance, ensuring compliance with Local Government Pension Scheme (LGPS) regulations, and supporting strategic fund initiatives. The manager acts as the escalation point for complex cases and is instrumental in delivering service transformation and policy development.

Responsibilities

• Manage the day-to-day operations of the benefits administration team.
• Provide line management, including recruitment, appraisals, performance monitoring, training, and development.
• Ensure staff compliance with statutory and internal pension regulations and policies.
• Act as the lead contact for resolving complex member and employer pension queries.
• Interpret and apply LGPS and other relevant pension legislation.

Requirements

• Degree or equivalent professional experience.
• CIPP Foundation Degree in Pensions Administration and Management / PMI Diploma or equivalent.
• Minimum 5 years' experience in administering large final salary pension schemes.
• Proven team management and leadership experience.
• Extensive knowledge of LGPS and associated legislation.
• Proficient with computerised pension systems, particularly Altair.
• Strong understanding of government pension policy and its application.
• Proven project management experience and change implementation skills.

Notes

• You should be available to work immediately or at short notice.
• You should have the right to work in the UK.

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. In case the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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Required Skills

Pay Compliance Operations Recruitment Team Performance Legislation Escalation Salary Government LTD Team Management Regulations Administration Project Management Business Leadership Training Management