Member Experience & Retention Specialist

Sandman Hotel Group; Sheffield; On-site; GBP 22,000 - 28,000; Full time

Job summary

A prominent hospitality organization in Sheffield seeks a proactive Membership Co-Ordinator / Advisor. This role involves engaging new members, managing queries, and driving member retention through effective communication and administration. Candidates should have proven experience in sales or customer service, comfortable with a high volume of calls. The position offers complimentary club membership, food discounts, and a supportive team atmosphere, emphasizing personal growth and positive performance.

Benefits

Complimentary club membership

Discounted Food & Beverage

Complimentary Bonus breaks across Sandman Hotels

Ongoing sales and customer service training

Supportive team culture

Qualifications

• Proven experience in sales, account management, or customer service.
• Confident communicator comfortable with call volumes.
• Strong organizational skills and able to manage priorities.

Responsibilities

• Engage new members and arrange health assessments.
• Drive member retention and promote engagement.
• Monitor and resolve payment issues.

Skills

Sales experience

Customer service

Organizational skills

CRM familiarity

Communication

Commercial awareness

Interest in fitness

Job description

A prominent hospitality organization in Sheffield seeks a proactive Membership Co-Ordinator / Advisor. This role involves engaging new members, managing queries, and driving member retention through effective communication and administration. Candidates should have proven experience in sales or customer service, comfortable with a high volume of calls. The position offers complimentary club membership, food discounts, and a supportive team atmosphere, emphasizing personal growth and positive performance.