Member Experience & Retention Host

Everlast Gyms; Thurrock; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading fitness company in Thurrock seeks an outgoing Host to be the first point of contact for members, driving memberships and ensuring outstanding customer experiences. The role involves supporting sales, maintaining club hygiene, and acting as a key holder. Applicants should be passionate about fitness, confident in administration, and driven to meet membership targets. The position offers a supportive team environment, free gym membership, and opportunities for career progression within the wider Frasers Group.

Benefits

Free gym membership

20% discount across Frasers Group brands

Monthly awards with salary bonuses

Training and development opportunities

Qualifications

• Outgoing and positive attitude towards customer experiences.
• Confident in administration to manage day-to-day systems.
• Sales-focused with a drive for membership targets.
• Flexible with the ability to adapt to key holder duties.

Responsibilities

• Welcoming members and ensuring positive interactions.
• Supporting sales and retention through excellent service.
• Promoting club products and services to drive KPIs.
• Handling administrative tasks using membership software.
• Acting as a key holder for club operations.

Skills

Customer service

Sales focus

Administration

Adaptability

Passion for fitness

Job description

A leading fitness company in Thurrock seeks an outgoing Host to be the first point of contact for members, driving memberships and ensuring outstanding customer experiences. The role involves supporting sales, maintaining club hygiene, and acting as a key holder. Applicants should be passionate about fitness, confident in administration, and driven to meet membership targets. The position offers a supportive team environment, free gym membership, and opportunities for career progression within the wider Frasers Group.