Member Experience Host – Leisure Club

Village Hotels - Liverpool - Leisure; Knowsley; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leisure establishment in Knowsley is seeking a Leisure Receptionist. You'll be the first point of contact for guests, ensuring exceptional customer experiences. Responsibilities include greeting guests, managing bookings, and addressing queries. Ideal candidates will have a passion for customer service and interpersonal skills. The role comes with various benefits including discounts, flexible work hours, and wellness programs, promoting a vibrant and supportive work culture.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

50% discount on Food and Drink

Excellent training and development programs

Monthly well-being programs

Flexible working hours

Employee Assistance Programme

Qualifications

• Natural ability to interact with all types of people.
• Passion for leisure, fitness, and customer service.
• Ability to tailor service to the individual needs of members.

Responsibilities

• Greet members and guests and ensure top-notch service.
• Handle bookings and resolve member queries.
• Ensure members make the most of Village life.

Skills

Customer service

Effective communication

Sales techniques

Teamwork

Interpersonal skills

Job description

A leisure establishment in Knowsley is seeking a Leisure Receptionist. You'll be the first point of contact for guests, ensuring exceptional customer experiences. Responsibilities include greeting guests, managing bookings, and addressing queries. Ideal candidates will have a passion for customer service and interpersonal skills. The role comes with various benefits including discounts, flexible work hours, and wellness programs, promoting a vibrant and supportive work culture.