Meetings & Events Floor Manager

21c Museum Hotels; Knutsford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury hospitality establishment in Knutsford, Cheshire, is seeking a Banqueting/Convention Supervisor to manage service delivery and operations within the Banqueting department. The ideal candidate will have a proven supervisory background in a luxury or high-volume environment, with excellent communication skills. Responsibilities include overseeing staff, ensuring guest satisfaction, and maintaining high standards while supporting sustainable practices. Benefits include competitive salary, holiday, training opportunities, and discounts.

Benefits

Exclusive discounts at Fairmont Cheshire, The Mere

Colleague restaurant

Training and development opportunities

Competitive salary and benefits including pension

28 days of holiday

Service award based on length of service

Qualifications

• Minimum 1 year of relevant experience in a supervisory role.
• Experience in luxury or high-volume service environments.
• Fluent in English with excellent communication skills.

Responsibilities

• Manage daily operations of the Banqueting department.
• Ensure service delivery and food quality standards.
• Handle guest complaints and up-sell services.

Skills

Supervisory experience

Food & Beverage knowledge

Customer service

Communication skills

Sales techniques

Education

Qualification in Hospitality Management/Food & Beverage

Additional certification(s) in Food & Beverage

Job description

Overview

Location: On-site in Knutsford, Cheshire, North-West England (not remote)

Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.

Your purpose will be:

The Banqueting/Convention Supervisor is responsible for the day‑to‑day management of the Banqueting department, in the absence of the Assistant Manager or Manager. This includes ensuring the highest standards of service delivery, food quality, safety, customer satisfaction, and operational profitability, while supporting sustainable hospitality practices.

Responsibilities

• To be a visual presence in the Banqueting department, in the absence of the Assistant Manager or Manager.
• To run the shift and allocate daily roles to team members in the absence of the Assistant Manager or Manager.
• Represent the department in any meeting, in the absence of the Manager.
• To ensure that all opening service and closing procedures are carried out during the shift and all company documentation is completed.
• To maintain the cleanliness of all areas to the detailed standards.
• To maintain operational stock levels and order as required.
• Communicate correctly and professionally with all colleagues.
• Always remain guest focused and ensure the rest of the team do so.
• To be precise with taking and executing orders from guests.
• To handle any issue/complaints appropriately and inform the Banqueting Manager of the issue and any action taken.
• Take all opportunities to up-sell and create sales daily with all staff on duty.
• Be aware of the daily and upcoming business for the department and the resort as a whole.
• To be accountable for all monies and financial payments while on shift.
• To hold pre-shift meetings before every shift in the absence of the Assistant Manager or Manager, as per specification.
• To be familiar with the menus, wine list & bar menu.

Qualifications

• Proven experience in a Supervisory role, ideally within a luxury or high‑volume environment.
• Qualification in Hospitality Management/Food & Beverage preferred
• Additional certification(s) in Food & Beverage will be an advantage
• Experienced in all aspects of restaurant and banquet service.
• Minimum 1 year of relevant experience in a similar capacity with proven records in delivering results
• Excellent reading, writing and oral proficiency in English language

Additional Information

What is in it for you?

• Exclusive Discounts:
  • Fairmont Cheshire, The Mere, Spa and Golf discount
  • Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people