Meeting & Events Operations Manager (Cluster)

Windmill Village Hotel, Golf Club & Spa; Coventry; On-site; GBP 30,000 - 40,000; Full time

Job summary

A dynamic family business in Coventry is seeking an experienced Meetings & Events Operations Manager to lead the team and ensure exceptional service levels. The ideal candidate will have experience in a similar hotel environment and a passion for customer service. Benefits include a competitive salary, free onsite parking, gym membership, and discounts on food and stays.

Benefits

Competitive salary

Free onsite parking

Discounts on food & beverage

Golf & leisure membership

Discounted stays worldwide

Qualifications

• Passion and commitment to customer service.
• Experience working in a hotel or similar operation.
• Smart and professional appearance with excellent communication skills.

Responsibilities

• Oversee and manage all Meetings & Events operations.
• Maintain exceptional levels of customer service.
• Provide effective leadership to the Meetings & Events team.

Skills

Customer service passion

Organizational skills

Confident personality

Forward thinking

Job description

Overview

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

The NCC Hotel Group is a vibrant and dynamic family business, consisting of Windmill Village Hotel, Golf Club & Spa and Manor Hotel Solihull - Marco Pierre White Steakhouse Bar & Grill, the business enterprise also includes The National Motorcycle Museum & National Conference Centre.

We have an exciting opportunity for an experienced Meetings & Events Operations Manager to join our hotel; you will receive a competitive salary plus amazing benefits which include free onsite parking, free membership to our state of the art gym and golf club, discounted food & beverage and discounted stays within the group.

As our Meetings and Events Operations Manager your main responsibilities will be to lead, motivate and develop the meetings and events team; take control for the smooth and efficient operation of the department and drive the highest levels of customer service whilst ensuring that the product is delivered consistently.

You must have experience in a similar environment with the knowledge and confidence to deliver the role described below, combined with a passion for delivering exceptional service through your team.

Responsibilities

• Oversee and manage all Meetings & Events operations
• Maintain exceptional levels of customer service
• Ensure compliance of hotel brand standards
• Liaise regularly with the sales department on all ongoing and future events taking place
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Be aware of trends and propose ideas to build the range and quality of Meetings & Events
• Optimise sales and contain costs, identifying any areas for action
• Provide effective leadership to the Meetings & Events team, to ensure targets are met and exceeded both for the hotel and individual development
• Ensure communication meetings are conducted and post-meeting minutes generated
• Recruit, manage, train and develop the team

Qualifications

• Has a passion and commitment to customer service
• Well organised and structured in your approach
• Confident personality with presence
• Forward thinking
• Have experience of working within a hotel or similar operation, ideally in a 4 star environment
• Be smart and professional in appearance with a "can do" attitude and excellent communication skills

Benefits

• Competitive Salary
• Free onsite parking
• Discounts on all food & beverage
• Golf & leisure membership
• Discounted stays worldwide in partnership