Meet & Greet/Wayfinding Volunteer - Aintree Site

NHS; Liverpool; On-site; GBP 10,000 - 40,000; Part time

Job summary

A local healthcare provider in Liverpool is seeking a Meet & Greet/Wayfinding Volunteer to enhance patient experience. The ideal candidate will provide emotional support, assist patients with directions, and ensure adherence to infection control measures. This role involves companionship and aiding patients awaiting transport, making it essential for community support and patient care.

Qualifications

• Friendly demeanor and ability to provide emotional support.
• Ability to give clear directions to patients and visitors.
• Understanding of infection control guidance and PPE usage.
• Basic task completion within volunteer role boundaries.

Responsibilities

• Welcome patients and provide companionship.
• Assist with directions and escorting individuals.
• Support infection control procedures.
• Replenish PPE supplies and deliver items.
• Collect feedback from patients and families.

Job description

Liverpool University Hospitals NHS Foundation Trust is inviting applications for a Meet & Greet/Wayfinding Volunteer at the Aintree Site. The closing date is 24 September 2025.

Overview

Liverpool University Hospitals Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital. We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group aims to improve the care we provide our patients. UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities—from birth and beyond. For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Main duties of the job

As a Meet & Greet/Wayfinding Volunteer, your duties will be varied and extensive including:

• Help improve patient experience by providing a friendly welcome, emotional support, reassurance and companionship to patients and their families.
• Give directions to patients and visitors as they arrive on site and escort those who need additional support to their destination.
• Support patients and visitors with infection control guidance and PPE (personal protective equipment) – asking them to wear a face covering, gel their hands and follow social distancing guidelines.
• Replenish the hospital PPE stations and alert the volunteer office if you have run out of supplies.
• Collect and deliver miscellaneous items between departments as requested by the volunteer office.
• Support the hospital in obtaining feedback from patients and their families on their experience.
• Complete basic tasks and assist patients within the Volunteer Role Boundaries.
• Provide companionship and reassurance to patients who are waiting to be collected from hospital via ambulance.
• Act as an alerter to escalate any concerns/issues to the reception team.

About us

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital. We are part of a larger group with a shared aim to improve patient care.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts regional services including an award-winning stroke facility. Broadgreen Hospital provides elective surgical, diagnostic and treatment services with specialist patient rehabilitation. Liverpool Women’s Hospital specializes in the health of women and babies. The Royal Liverpool University Hospital focuses on complex planned care and specialist services.

For roles at Liverpool Women's Hospital, visit their careers page.

Disclosure and DBS check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and, as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.

Liverpool University Hospitals NHS Foundation Trust

Address

Liverpool University Hospitals - Aintree Site