Medical Support Secretary

NHS; Walsall; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Walsall is seeking a highly motivated individual for a secretarial support role in the Cardiology Department. The successful candidate will provide comprehensive administrative support, liaising with patients and medical staff. Good communication skills are essential, along with experience in a busy office environment and familiarity with Microsoft Office. This opportunity is ideal for those with an audio typing qualification and a passion for healthcare administration. Join us in contributing to the smooth operation of our clinical team.

Qualifications

• Must possess good verbal and written communication skills.
• Proven organizational skills particularly in a busy office environment.
• Previous experience in a healthcare setting is a plus.

Responsibilities

• Provide comprehensive secretarial support for the clinical team.
• Communicate effectively with multidisciplinary team members.
• Use internal systems for patient appointment management.

Skills

Good verbal and written communication skills

Good Organizational Skills

Education

GCSE's in Mathematics and English

Audio typing qualification or relevant experience

NVQ in office administration or equivalent experience

Tools

Microsoft Office (Word, Outlook, Excel, PowerPoint)

Job description

To provide an efficient, effective and secretarial support service as directed by Medical Secretary Team Leader to support the smooth running of the clinical team

Main duties of the job

We are looking for a highly motivated individual to provide comprehensive administrative and clerical support to the Cardiology Department as directed by the Team Leader and/or Care Group Support Manager. The successful candidate must be able to work using their own initiative, and also as part of a busy team. Good communication skills are essential as the post holder will need to liaise directly with patients, consultants and other hospital staff. A working knowledge of the Trust internal systems would be advantageous for this post.

About us

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Job responsibilities

• Assists and supports team of Medical Secretaries to provide a comprehensive, medical audio and word-processing to the clinical team to include the typing of clinic letters and discharge summaries using advanced keyboard skills.2. Communicate effectively with all members of the multi-disciplinary team including medical staff both internally and externally as required.3. To use electronic data systems to make patient appointments under the supervision of Medical Secretaries.4. Maintain, collate and compile data/information from appropriate IT packages i.e. Dragon, CareFlow, Fusion etc. in a prompt and efficient manner.5. Provide secretarial support relating to office procedures including photocopying, filing, faxing, ordering and tracking medical records, dealing with incoming and outgoing post as required.6. Arranging meetings for departmental team members as directed by Medical Secretaries.7. Answer a wide range of internal and external calls, referring to Medical Secretaries where appropriate.8. Assists and supports team of Medical Secretaries to provide a comprehensive, medical audio and word-processing service to the clinical team to include the typing of clinic letters and discharge summaries using advanced keyboard skills.9. Communicate effectively with all members of the multi-disciplinary team including medical staff both internally and externally as required.
• 10. Answer a wide range of internal and external calls, referring to Medical Secretaries where appropriate

Person Specification

Qualifications

• GCSE's in Mathematics and English
• Audio typing qualification or relevant experience
• NVQ in office administration or equivalent experience

Experience

• Previous experience in office environment
• Basic knowledge of a range of Microsoft Office Programmes (i.e. Word/Outlook/Excel/PowerPoint)
• Previous experience of working in a Healthcare environment

Skills

• Good verbal and written communication skills
• Good Organisational Skills

Knowledge

• Clear understanding of confidentiality and data protection issues
• An understanding of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.