Medical Secretary/Patient Pathway Coordinator | East Kent Hospitals University NHS Foundation Trust

East Kent Hospitals NHS Trust; Canterbury; On-site; GBP 24,000 - 36,000; Full time

Job summary

A large hospital trust in England seeks proactive individuals for coordinating patient pathways and managing administrative duties. The role involves effective communication with GPs, patients, and internal departments, ensuring compliance with national standards. Candidates must demonstrate strong organizational skills and an ability to manage clinical dictations. This position plays a crucial part in enhancing patient care and operational efficiency.

Qualifications

• Experience in managing patient pathways and administrative tasks.
• Strong communication skills for dealing with diverse stakeholders.

Responsibilities

• Coordinate patients through their treatment pathway.
• Act as the first point of contact for enquiries.
• Manage clinical dictations and ensure smooth office operations.

Job description

Overview

Proactively co-ordinate patients through their treatment pathway ensuring a smooth process and compliance to National Cancer waiting time standards, National RTT compliance standard, diagnostic standards and any internal targets.

Act as first point of contact on behalf of the consultant and the Trust and deal effectively with all enquiries from GPs, patients, other departments within the Trust and external stakeholders, in line with Trust Values.

Effective management of the patient pathway, including booking follow up appointments, adhering to government standards. Escalate issues where necessary. Support the Operational Managers in achieving utilisation targets for outpatient clinics and timely recording of clinical outcomes.

Manage clinical dictations on digital dictation or voice recognition systems and administer as required. Transcribe consultant admin via audio. Draw the consultants/ doctor’s attention to all incoming results, prioritising those which may require urgent clinical input.

Undertake other clerical duties to ensure the smooth running of the office, including sorting post, photocopying, sending and receiving emails, answering telephone calls and dealing with enquiries, redirecting and relaying information as necessary.

About the Trust

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is "great healthcare from great people". Everything we do is guided by our values: "People feel cared for, safe, respected and confident that we are making a difference”. We have a new way of working at East Kent Hospitals, called "We care". It\'s about empowering frontline staff to lead improvements day-to-day. We\'re looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

Sponsorship and visa information

Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.

Application details

Please scroll down to access the full Job Description and Person Specification located in “Documents to download”.

If you have further queries please don’t hesitate to contact the line manager using the contact details below.

This advert closes on Thursday 9 Oct 2025