Medical Secretary/Patient Pathway Administrator

East Kent Hospitals University NHS Foundation Trust; Canterbury; On-site; GBP 22,000 - 28,000; Part time

Job summary

A large NHS trust in England seeks a Patient Pathway Administrator/Medical Secretary for its Acute Child Health Team. The role is 30 hours per week and involves coordinating patient pathways and providing administrative support. The ideal candidate should possess excellent communication and IT skills, as well as experience in an administrative role, preferably within the NHS.

Qualifications

• 2 years' experience in an administrative role is required.
• Ability to work under pressure and meet tight deadlines.
• Previous experience in the NHS is preferred.

Responsibilities

• Coordinate patients through their treatment pathway.
• Provide administrative support to consultants and their teams.
• Monitor new patient referrals and escalate issues when necessary.

Skills

Excellent communication skills

Computer literate

Strong interpersonal skills

Ability to work under pressure

Time management

Education

GCSE A-C

Medical secretary qualification

Tools

Microsoft Office (Word, Excel)

NHS systems (All Scripts)

Job description

East Kent Hospitals University NHS Foundation Trust

Medical Secretary/Patient Pathway Administrator

The closing date is 06 October 2025

An exciting opportunity has arisen at the Kent and Canterbury Hospital for a Patient Pathway Administrator/Medical Secretary post within the Acute Child Health Team at East Kent Hospitals. This post is for 30 hours a week over 4 days.

We are looking for an enthusiastic person with excellent administration skills. The candidate should be able to adapt to a changing environment and show confidence, knowledge and experience in the use of hospital based IT systems.

Main duties of the job

• Proactively co-ordinate patients through their treatment pathway ensuring a smooth process and compliance to National waiting time standards, National RTT compliance standard, diagnostic standards and any internal targets.
• Provide comprehensive administrative & clerical support to consultants and their teams.
• Monitor new patient referrals to Consultant workflow and escalate where necessary.
• Support the Operational Managers in achieving utilisation targets for outpatient clinics and timely recording of clinical outcomes.
• Act as key point of contact on behalf of the department and the Trust and deal effectively and courteously with all enquiries from consultant and clinical teams, Operational Managers, GPs, patients, other departments within the Trust and all other departments, as well as external providers.
• Organise own work schedule, adapt the schedule as required to meet commitments to others within the agreed timescales and, where this is not achievable, give notification promptly with reasons to line manager.

About us

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It\'s about empowering frontline staff to lead improvements day-to-day. We\'re looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

Please note: This vacancy is open to internal applicants employed by East Kent Hospitals University NHS Foundation Trust (EKHUFT) and to candidates at risk of redundancy within the Kent and Medway Integrated Care System (ICS), which includes NHS Kent and Medway ICB, Dartford and Gravesham NHS Trust, East Kent Hospitals University NHS Foundation Trust, Kent and Medway NHS and Social Care Partnership Trust, Kent Community Health NHS Foundation Trust, Maidstone and Tunbridge Wells NHS Trust, and Medway NHS Foundation Trust. Only applicants from these organisations will be considered for shortlisting at this stage.

Job responsibilities

Please scroll down to access the full Job Description and Person Specification located in Documents to download.

If you have further queries please contact the line manager using the contact details below.

Person Specification

Qualifications

• GCSE A-C
• Medical secretary qualification

Skills

• 2 years\' experience in an administrative role
• Work under pressure and to tight deadlines
• Excellent communication skills, listening skills and minute taking
• Computer literate; knowledge of Microsoft Office packages e.g. Word, Excel
• Knowledge of NHS systems, including All Scripts

Experience

• Working in a busy environment

Personal & Professional Attributes

• Work under pressure and to tight deadlines
• Strong interpersonal skills
• Good time management
• Previous experience of NHS
• Experience of working with patient tracking lists

Other Requirements

• To be aware of and adhere to the Trust\'s Values
• Strong sense of commitment to openness, honesty and integrity in undertaking the role
• High level of work organisation, self-motivation, drives for performance and improvement
• Reliable and flexible in approach and attitude

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

East Kent Hospitals University NHS Foundation Trust