Medical Secretary Float

Cleveland Clinic; Greater London; Hybrid; GBP 32,000 - 34,000; Full time

Job summary

A global healthcare organization in London is seeking a Medical Secretary who will provide administrative support to consultants. The ideal candidate will have medical secretary experience in a private setting and proficiency in EMR systems. Responsibilities include scheduling patient appointments, managing consultant diaries, and effective communication with patients. This role offers a salary between £32,000 and £34,000, hybrid working hours, and excellent benefits including 25 days annual leave.

Benefits

25 days annual leave

5% pension with 10% employer contribution

Life Assurance and Private Medical Insurance

Employee Assistance Programme

Child Care Vouchers

Discount card for local businesses

Season Ticket Loan

Qualifications

• Experience in a private healthcare setting.
• Ability to use Electronic Medical Records systems.
• Strong communication skills with patients.

Responsibilities

• Act as a liaison between patients and consultants.
• Manage consultant schedules and patient appointments.
• Compose and prepare various correspondence.

Skills

Medical secretary experience

Using Electronic Medical Records

Proficiency in Microsoft Office

Communication with patients

Prioritization and organization skills

Job description

Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.

We believe that every life deserves world class healthcare.

Job Summary

Salary: 32000 - 34000 (Depending on Experience)

Hours: Monday to Friday 9am to 5pm - 37.5 Hours Per Week (Hybrid)

Location: 40 Grosvenor Place London SW1X 7AW

Contract: Permanent Full-time

What are we looking for

Cleveland Clinic is a consultant‑led global healthcare organisation that attracts the best clinicians in their respective fields. Everything we do is supported with research medical education technology and leadership at all levels. Cleveland Clinic London will provide comprehensive medical and surgical services with a special focus on Heart Vascular & Thoracic Digestive Disease Neurosciences and Orthopaedics as well as other clinical areas. The Medical Secretary float will provide secretarial and administrative support of the highest quality to consultants performing a variety of duties to support assigned consultants such as handling telephone calls liaising with patients scheduling and dealing with all related correspondence. The role will also require effective and sensitive communication with patients to provide a world class service and patient experience.

What makes us different

Cleveland Clinic London offers a brand‑new high‑acuity environment with the very latest equipment where caregivers are encouraged to grow their expertise across multiple specialties and in collaboration with expert clinicians. Our Mission Caring for life researching for health and educating those who serve assures our unwavering commitment to professional development.

What will your duties include

• Serve as an administrative point of contact and act as a liaison between the patient and consultant. Supports the consultant and patient with queries relating to the patient treatment pathway. Work collaboratively with the patient access and business office teams and provide guidance to the patient as appropriate to facilitate a seamless patient journey.

• Manage and prioritise multiple assignments simultaneously and effectively under the direction of the Medical Secretary Manager and Clinical Institute Leadership; manages and edits consultant schedules consultant diaries coordinating patient appointments and responding to queries from patients staff and others.

• Correspond with patients via telephone e‑mail and letter.

• Compose and prepare a variety of correspondence (e.g. medical reports forms presentation materials messages etc.)

• Other duties assigned.

What we need from you

• Medical secretary experience working in a private healthcare setting (essential)

• Experience of using Electronic Medical Records systems (essential)

• Proficiency using Microsoft Office (essential)

• Effective and sensitive communication with patients (essential)

• Exceptional prioritization and organization skills (essential)

What can we offer you

As a private hospital with no shareholders we reinvest profits back into our organisation. This means we can offer tailored support and development for caregivers alongside benefits such as:

• 25 days annual leave (plus bank holidays)

• Auto‑Enrolment of 5% pension – Cleveland Clinic contributes 10% through Salary Exchange

• Life Assurance Private Medical & Dental Insurance and Eye Care contributions

• 24/7 Holistic Employee Assistance Programme

• Child Care Vouchers

• Victoria card offering discounts at local restaurants and retailers

• Season Ticket Loan

Who we are

Cleveland Clinic is one of the leading providers of specialised medical care in the world providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80000 caregivers worldwide and continue to drive innovation in healthcare.

With over 100 years of history our Patients First philosophy is at the heart of everything that we do.

Application details

If you would like to know more please email. Applicant shortlisting and interviews may take place whilst the advert is live so it may close sooner than expected - please submit your application as soon as possible. Due to the volume of applications we are not always able to provide individual feedback.

Disclosure and Barring Service (DBS) Check

This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

Lets deliver World Class care together!

As an equal opportunities employer we aspire to work together to promote a more inclusive work environment which represents our commitment to celebrate diversity.

CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure so far as practicable that they do not place such applicants at a substantial disadvantage in comparison to non‑disabled applicants.

Required Experience:

Junior IC

Key Skills

EMR Systems,Typing,Athenahealth,Clerical Experience,eClinicalWorks,Insurance Verification,Medical office experience,Office Experience,Computer Literacy,Medical Terminology,CPT Coding,Epic

Employment Type

Full-Time

Experience

years

Vacancy

1