Medical Secretary

NHS; Taunton; On-site; GBP 10,000 - 40,000; Part time

Job summary

A local healthcare provider in Taunton is seeking a reliable Medical Secretary to support clinical teams in a busy GP Surgery. The role involves typing letters, processing referrals, dealing with patient queries, and maintaining strict confidentiality. Candidates should have essential education to O Level / GCSE standard and preferably some secretarial and customer service experience. This is a part-time position offering flexibility in working patterns.

Qualifications

• Essential education to O Level / GCSE standard or equivalent.
• Desirable secretarial experience and patient/customer service experience.

Responsibilities

• Typing and audio-typing referral letters to hospitals.
• Processing referrals using ERS and Cinapsis systems.
• Dealing with patient queries regarding referrals.
• Updating patient records and maintaining confidentiality.
• Providing holiday cover for the other medical secretary.

Skills

Organisational skills

Confidentiality

Typing skills

Communication

Education

Education to O Level / GCSE standard or equivalent

Job description

Job Summary

We are seeking a Medical Secretary to join our busy GP Surgery, supporting our clinical teams. We care for approximately 6,000 patients locally and are looking for a reliable, organised, and professional individual to help keep our practice running smoothly.

Hours: 24 hours per week (flexible working patterns considered)

Interviews: Week commencing 12th January 2026

Responsibilities

• Typing and audio-typing referral letters to hospitals and other healthcare providers using word processing software and the surgery's clinical systems.
• Processing referrals using the Electronic Referral System (ERS) and Cinapsis system and keeping up to date with system changes.
• Dealing with patient queries concerning referrals to secondary care or other healthcare providers.
• Typing administrative letters and other documents when required using a range of software including word processing, publishing, database and spreadsheet applications.
• Updating patient records, including coding of entries and scanning of documents.
• Maintaining strict confidentiality.
• Providing holiday cover for the other medical secretary employed by the practice.
• Arranging Locum Cover.
• Updating/Amending our Nursing Rota.
• Some IT duties are required (Smart Cards).

About Us

Quantock Vale Surgery is a dispensing partnership with three full‑time doctors, supported by a nurse practitioner, a dedicated practice nursing team, and experienced administrative staff. Our aim is to provide the highest standard of medical care with a friendly, courteous, and professional approach, ensuring our patients feel supported and well cared for at every visit.

Details

Date posted: 18 December 2025

Pay scheme: Agenda for change

Band: Band 3

Salary: Depending on experience

Contract: Permanent

Working pattern: Part‑time, Flexible working

Reference number: A1097-25-0012

Job locations: Mount Street, Bishops Lydeard, Taunton, Somerset, TA4 3LH

Qualifications

Essential

• Education to O Level / GCSE standard or equivalent

Desirable

• Secretarial experience
• Reception or patient/customer service experience
• Primary Care experience

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name: Quantock Vale Surgery

  Address: Mount Street, Bishops Lydeard, Taunton, Somerset, TA4 3LH

  Employer's website: http://www.quantockvalesurgery.nhs.uk/welcome,29687.htm