Medical Secretary

Primary Care Careers; King's Lynn; On-site; GBP 40,000 - 60,000; Part time

Job summary

A healthcare provider based in King's Lynn seeks a reliable and hardworking medical secretary for a part-time position (25 hours/week). The role includes providing comprehensive administrative support, managing patient referrals, and ensuring efficient communication with patients. Successful candidates should have customer service experience, strong written and verbal communication skills, and at least 2 GCSEs in Math and English. This is a vital role contributing to patient care in a supportive, growing environment.

Qualifications

• Experience in dealing with customers effectively.
• Proficient in written and verbal communication in a professional setting.
• Minimum educational requirement includes 2 GCSEs in Math and English.

Responsibilities

• Provide secretarial and administrative support to practice management.
• Create referral templates and audio type GP dictations.
• Administer patient referrals and manage medical records.

Skills

Customer service experience

Excellent written and verbal communication

Knowledge of Microsoft Office

Awareness of NHS protocols

Education

Minimum 2 GCSEs in Mathematics and English or equivalent

Job description

Vida Healthcare has an exciting opportunity for a reliable and hardworking medical secretary to join our team on a part‑time basis for 25 hours per week.

This is an essential front‑line role at the practice, providing an efficient, comprehensive secretarial and administrative support service to the practice management team.

The successful applicant must be able to travel to geographical locations within the locality.

Main duties of the job

• Create and/or fill in referral templates.
• Audio type from the digital dictation system for GPs.
• Prioritising letters within 24 hours and deliver routine work within a week of it being requested.
• Administer GP patient referrals through the e‑referral system.
• Complete medical examiner referrals and coroner reports as necessary.
• Provide an administrative service, such as waiting list management, dictations, patient record creation and appointment booking for AITS, cataract, LARCS, and dermatology services.
• Provide telephone and face to face access for patients to discuss referrals.
• Support patients who may have a problem and offer viable solutions to them.
• Update medical records as required and be able to read code as needed.
• Collate e‑referral information for reporting purposes.
• Provide support to multidisciplinary team meetings by compiling agendas, invitations, taking minutes, maintaining patient lists and putting meeting dates on the practice calendar.

About us

Vida Healthcare is one of Norfolk's largest and most successful general practices, working with colleagues in the NHS to provide the best possible patient care. Our practice has experienced impressive growth over recent years, by creating a work environment that encourages talented individuals to thrive and make a difference.

For more information about this role, please see the attached job specification.

Experience

• Experience of dealing with customers
• Excellent written and verbal communication skills
• Minimum 2 GCSEs in Mathematics and English or equivalent
• Working knowledge of Microsoft products such as Office
• Up to date awareness of the NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Vida Healthcare | Carole Brown Health Centre