Medical Secretary

Somerset NHS Foundation Trust; City Of London; On-site; GBP 20,000 - 26,000; Full time

Job summary

A healthcare organization in the UK is seeking a dedicated medical secretary to support consultants by providing efficient secretarial duties and managing communications. This role involves typing patient correspondence, diary management, and liaising with patients and healthcare professionals. The position offers flexible working options and a comprehensive benefits package, including an NHS pension and opportunities for career development.

Benefits

Flexible working options

NHS pension scheme

Generous annual leave

Career development focus

Exclusive discounts via Blue Light Card

Qualifications

• Experience in secretarial roles, preferably within a healthcare setting.
• Ability to manage multiple tasks efficiently.
• Strong interpersonal skills for effective communication.

Responsibilities

• Type patient letters and discharge summaries as dictated.
• Carry out diary management for consultants.
• Answer incoming calls and emails efficiently.
• Manage waiting lists and outpatient appointments.

Skills

High speed and accuracy in typing

Diary management

Communication skills

Filing and record keeping

Tools

Microsoft Outlook

Digital dictation system (BigHand)

Job description

Overview

The medical secretary will be required to provide efficient and effective secretarial duties to named consultants and their team and act as the first point of contact for all forms of communication for the consultants and their team. The medical secretary will also provide flexible secretarial support to clinical teams as requested by the Senior Operational Manager to support service requirements during absence as necessary. The medical secretary will work with support administrative teams to develop collaborative working partnerships which positively contribute to the overall efficiency of the team. At Somerset NHS Foundation Trust, we’re committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London. The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it’s a great place to build both your career and your future. Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Responsibilities

• Type patient letters, discharge summaries and general correspondence as dictated by the clinical team using the digital dictation system (BigHand) with high speed and accuracy, and action the outcomes of the correspondence timely.
• Carry out diary management for named consultant(s) using Microsoft Outlook.
• Take minutes of meetings as required, type and distribute accordingly.
• Place orders for stationery and other ad hoc requirements of the business unit on the Trust system for approval by the budget holder (where appropriate).
• Prioritise all incoming mail and action accordingly.
• Answer all incoming telephone calls and emails from patients, carers and other healthcare professionals in an efficient manner; action queries or refer to other departments as appropriate.
• Ensure all investigation results are readily available to the clinical staff and, once signed and acted upon, filed correctly in the medical case notes.
• Ensure that all medical case notes are maintained appropriately.
• Manage the consultant’s waiting list (if appropriate) and offer advice and guidance to patients regarding the admission process.
• Liaise with the outpatient team regarding outpatient appointments.
• Action fast track referrals (if appropriate) to ensure timely appointments are made.
• Ensure that appropriate departments are kept informed of consultant and/or clinical team members’ annual or study leave.

Benefits

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential
• Access to Blue Light Card with exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks