Medical Receptionist GP Surgery

Bloomsbury Medical Centre; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A small, friendly GP practice in Birmingham is seeking an experienced Medical Receptionist. The role involves greeting patients, managing appointments using EMIS, and supporting the clinical team with administrative tasks. Strong communication skills and proficiency in EMIS, Accurx, and Docman are essential. Join a supportive team where your contributions are valued!

Benefits

NHS pension scheme

Flexitime

Free parking on site

Qualifications

• Previous experience in a GP practice is essential.
• Proficiency in EMIS, Accurx, and Docman required.
• Strong communication and interpersonal skills are necessary.

Responsibilities

• Greet patients with a friendly and professional manner.
• Manage appointments using EMIS.
• Handle patient queries with empathy and confidentiality.

Skills

Communication skills

Organizational abilities

Attention to detail

Empathy

Education

Previous experience as a Medical Receptionist

Tools

EMIS

Accurx

Docman

Job description

Are you an experienced Medical Receptionist with strong knowledge of EMIS, Accurx, and Docman? Were excited to welcome a new team member to our friendly and supportive GP practice.

Main duties of the job

As a Medical Receptionist, you will be the first point of contact for patients, providing a welcoming and professional service both face-to-face and over the phone. Youll play a key role in managing appointments, handling patient queries, and supporting the clinical team with administrative tasks to ensure the smooth running of the practice.

About us

We are a small, friendly GP practice in Birmingham, providing patient-centred care to our local community. Joining us means becoming part of a practice where your contribution is valued, and you will have the chance to grow while making a real difference to patients lives.

Job responsibilities

We are a small, friendly GP practice in Birmingham, providing patient-centred care to our local community. This role is mainly for afternoon shifts, and applicants should be comfortable working independently, with an understanding of our lone working policy. Our close-knit team of doctors, nurses, pharmacists, and support staff work together in a supportive environment, where your contribution will be valued.

Greet patients with a friendly and professional manner, both in person and over the phone

Deal with patient queries via phone, email, and face-to-face with empathy and confidentiality

Manage appointments using EMIS, including booking, amending, and cancellations

Call patients for reviews of long-term conditions and screening programmes

Act as a chaperone for a GP when required

Administrative Duties

Maintain accurate patient records using EMIS and Docman

Process new patient registrations and deductions

Handle referrals and support clinicians with correspondence

Produce prescriptions and reports as directed by clinicians

Support repeat prescription requests and NHS App / Accurx communications

Provide general administrative support to clinicians and the wider practice team

Assist with scanning, filing, and processing documents into patient records

Team & Practice Support

Collaborate with colleagues to ensure smooth day-to-day operations

Cover reception duties when other staff are absent

Participate in regular staff training sessions and keep all mandatory training up to date

Contribute to continuous improvement in patient services

NHS pension scheme / company pension

Flexitime (where possible)

Free parking on site

Supportive, close-knit team environment

Person Specification

Qualifications

• What Were Looking For
• Previous experience as a Medical Receptionist in a GP practice
• Proficiency in EMIS, Accurx, and Docman
• Knowledge of patient registrations and referrals
• Strong communication and interpersonal skills
• Excellent organisational abilities and attention to detail
• Ability to manage multiple tasks in a busy environment
• Commitment to patient confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.