Medical Receptionist and Administrator

NHS; Birmingham; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local healthcare provider is seeking a part-time GP Surgery Receptionist to join their friendly team in Birmingham. The role involves providing efficient and courteous reception services, managing appointments, and assisting patients. Ideal candidates will have strong communication skills and some IT knowledge, with a passion for patient care. This is a fixed-term role requiring GCSEs in English and Maths.

Qualifications

• Must have excellent communication skills.
• Experience in customer service and IT.
• GCSEs in English and Maths are essential.

Responsibilities

• Greet and assist patients and visitors.
• Answer and manage incoming calls.
• Schedule patient appointments using EMIS.

Skills

Excellent communication skills

Customer service experience

Excellent IT Skills

Education

GCSE grade A to C in English and Maths

Tools

EMIS knowledge

Job description

Job Summary

Blackwood Health Centre is looking for a part-time GP Surgery Receptionist to work 18 hours per week.

As a GP Surgery Receptionist, you will be the first point of contact for our patients. You will be responsible for providing a professional, efficient, and courteous reception service, both in person and over the phone, while ensuring patient confidentiality at all times.

Main duties of the job

• Greet and assist patients and visitors in a friendly and helpful manner.
• Answer and manage incoming calls, directing them appropriately.
• Schedule and manage patient appointments using our electronic booking system which is Emis
• Handle patient enquiries and provide information about services.
• Process patient registrations and maintain accurate records.
• Ensure the waiting area is welcoming and tidy.
• Assist with administrative tasks such as filing, scanning, and data entry.
• Coordinate with medical staff and other team members to ensure smooth operations.
  
  

About Us

This job role is for Blackwood Health Centre.

We are a small but busy and friendly GP surgery located in Streetly, committed to providing exceptional care to our community. We are currently looking for a dedicated and organised receptionist to join our team and play a crucial role in ensuring the smooth running of our practice

Details

Date posted

28 August 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Fixed term

Duration

1 years

Working pattern

Part-time, Flexible working

Reference number

A4814-25-0153

Job locations

199 Shady Lane

Birmingham

B44 9ER

Blackwood Health Centre

Blackwood Road

Sutton Coldfield

West Midlands

B74 3PL

Chester Road Doctors Surgery

119 Chester Road

Streetly

Sutton Coldfield

West Midlands

B74 2HE

Job Description

Job responsibilities

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job Description

Job responsibilities

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Person Specification

Experience

Essential

• Excellent communication skills/Customer service experience
• Excellent IT Skills
  
  

Desirable

• EMIS knowledge
• Previous GP reception experience
  
  

Qualifications

Essential

• GCSE grade A to C in English and Maths
  
  

Person Specification

Essential

• GCSE grade A to C in English and Maths
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Oaks Medical Centre

Address

199 Shady Lane

Birmingham

B44 9ER

Employer's website

https://theoaksmedical.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Oaks Medical Centre

Address

199 Shady Lane

Birmingham

B44 9ER

Employer's website

https://theoaksmedical.co.uk/ (Opens in a new tab)

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