Medical Receptionist/Administrator

NHS; London; On-site; GBP 18,000 - 24,000; Full time

Job summary

A healthcare provider in London is looking for a Medical Receptionist to manage patient interactions, provide assistance, and maintain an efficient reception service. The ideal candidate must have experience in a medical setting and be proficient with EMIS Web. This position is crucial to ensuring quality patient care and requires excellent communication skills. Full training on specific duties will be provided.

Qualifications

• Previous experience in a medical setting is essential.
• Experience with EMIS Web is essential.
• Ability to work without direct supervision and determine own workload priorities.

Responsibilities

• Ensure an effective and efficient reception service is provided.
• Deal with all general inquiries and make new appointments.
• Enter patient information on to the computer as required.

Skills

Excellent communication skills

Customer service skills

Teamwork

Ability to deal with difficult situations

Education

Experience in a medical setting

Experience with EMIS Web

Job description

We are a busy,active practice located in HendonNW4.

We are looking to employreceptionists/administrators with excellent communication skills who have had previous experience in a medical setting. The successfulcandidate will join a busy GP Practice during a time of change on how patientswill interact with the practice. As the first point of contact, this role isintegral to our approach to patient care, both face to face and on thetelephone.

Main duties of the job

As an integral part of the medical reception teamand, along with the other receptionists, have responsibility for the efficientoperation of all reception activities, including the front desk, telephonesystem, medical files and waiting area.

Competent at operating computerised appointmentsystems in accordance with the access protocol.

Must possess good communication/customer serviceskills, good computer skills, experience of working in a team, ability to dealwith difficult situations and awareness of customer care and confidentiality.Experience in EMIS Web would be beneficial.

About us

Our existing team is friendly, helpful andexperienced. The practice team consists of 2 Partner GPs, 5 Salaried GPs, 2 practicenurses, Health Care Assistant,clinical pharmacist, social prescriber, firstcontact physio, practice manager, admin and reception managers, and admin andreception staff.

Job responsibilities

JOB DESCRIPTION

JOB TITLE: MEDICALRECEPTIONIST

REPORTS TO: RECEPTIONMANAGER/ADMINISTRATION MANAGER

HOURS: TBA

Job summary:

Receive, assist and directpatients in accessing the appropriate service or healthcare professional in acourteous, efficient and effective way.

Provide general assistance tothe practice team and project a positive and friendly image to patients andother visitors, either in person or via the telephone

Job responsibilities:

• Ensurean effective and efficient reception service is provided to patients andany other visitors to the practice
• Dealwith all general enquiries, explain procedures and make new and follow-upappointments.
• Usingyour own judgment and communication skills ensure that patients with noprior appointment but who need urgent consultation are seen in a logicaland non-disruptive manner.
• Explainpractice arrangements and formal requirements to new patients and thoseseeking temporary cover and ensure procedures are completed.
• Receiveand make telephone calls as required. Divert calls and take messages,ensuring accuracy of detail and prompt appropriate delivery.
• Enterrequests for home visits into the visit book, ensuring careful recordingof all relevant details and where necessary refer to duty doctor.
• Actionrepeat prescription requests and ensure that they are ready for collectionby the patient within 48 hours, either on the computer or manually.
• Preparelists and notes for all surgeries and clinics held, ensuring completion ofall associated paperwork.
• Advisepatients of relevant charges for private (non General Medical Services)services, accept payment and issue receipts for same.

Job responsibilities: contd.

• Enterpatient information on to the computer as required.
• Patientnotes and correspondence:
• Retrieve and re-file records as required,ensuring strict alphabetical order is adhered to
• Ensure correspondence, reports, resultsetc are filed promptly and in the correct records, ensuring that allrecent correspondence is available when patients are seen.
• Ensure records are kept in good repairwith all necessary information on the outside cover clearly visible.
• Makeand serve refreshments, ensure the kitchen is kept clean and tidy and airand tidy the waiting room in turn with other staff.
• Open up premises at the start of the daywhen first to arrive, de-activate alarm and make all necessarypreparations to receive patients.
• When last to leave at the end of the day,ensure that the building is totally secured, internal lights are off andthe alarm activated.
• Ensurethat all new patients are registered onto the computer system promptly andaccurately
• Undertakeany other additional duties appropriate to the post as requested by thePartners, Reception Manager, Administrative Manager or the PracticeManager.

Confidentiality:

• Inthe course of seeking treatment, patients entrust us with, or allow us togather, sensitive information in relation to their health and othermatters. They do so in confidence and have the right to expect that staffwill respect their privacy and act appropriately
• Inthe performance of the duties outlined in this job description, thepost-holder may have access to confidential information relating topatients and their carers, practice staff and other healthcare workers.They may also have access to information relating to the practice as abusiness organisation. All such information from any source is to beregarded as strictly confidential
• Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the practice may only be divulged to authorised persons inaccordance with the practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will assist inpromoting and maintaining their own and others health, safety and security asdefined in the practice health & safety policy, the practice health &safety manual, and the practice infection control policy and publishedprocedures. This will include:

• Usingpersonal security systems within the workplace according to practiceguidelines
• Identifyingthe risks involved in work activities and undertaking such activities in away that manages those risks
• Makingeffective use of training to update knowledge and skills
• Usingappropriate infection control procedures, maintaining work areas in a tidyand safe way and free from hazards
• Activelyreporting of health and safety hazards and infection hazards immediatelywhen recognised
• Keepingown work areas and general / patient areas generally clean, assisting inthe maintenance of general standards of cleanliness consistent with thescope of the job holders role
• Undertakingperiodic infection control training (minimum annually)

Equality and diversity:

The post-holder will supportthe equality, diversity and rights of patients, carers and colleagues, toinclude:

• Actingin a way that recognizes the importance of peoples rights, interpretingthem in a way that is consistent with practice procedures and policies,and current legislation
• Respectingthe privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behavingin a manner which is welcoming to and of the individual, is non-judgmentaland respects their circumstances, feelings priorities and rights.

The post-holder willparticipate in any training programme implemented by the practice as part ofthis employment, such training to include:

• Participationin an annual individual performance review, including taking responsibilityfor maintaining a record of own personal and/or professional development
• Takingresponsibility for own development, learning and performance anddemonstrating skills and activities to others who are undertaking similarwork

Quality:

The post-holder will strive tomaintain quality within the practice, and will:

• Alertother team members to issues of quality and risk
• Assessown performance and take accountability for own actions, either directlyor under supervision
• Contributeto the effectiveness of the team by reflecting on own and team activitiesand making suggestions on ways to improve and enhance the teamsperformance
• Workeffectively with individuals in other agencies to meet patients needs
• Effectivelymanage own time, workload and resources

Communication:

The post-holder shouldrecognize the importance of effective communication within the team and willstrive to:

• Communicateeffectively with other team members
• Communicateeffectively with patients and carers
• Recognizepeoples needs for alternative methods of communication and respondaccordingly

Contribution to theimplementation of services:

Person Specification

Qualifications

• Experience of EMIS Web clinical system is essential.
• Experience in Primary Care is essential.
• An understanding, acceptance and adherence to the need for strict confidentiality.
• Ability to use own judgement, and common sense.
• Ability to work without direct supervision and determine own workload priorities.
• Able to work under pressure in a constantly changing environment. Be able to use own initiative, but to also work as part of an integrated multi-skilled team.
• Flexibility of working hours/ and able to work at the desired times.

Experience

• PREVIOUS EXPERIENCE OF WORKING IN A MEDICAL SETTING IS ESSENTIAL
• EXPERIENCE IN WORKING WITH EMIS WEB SYSTEM

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.