Medical Receptionist

Hall Street Medical Centre; St Helens; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local GP surgery in St Helens is looking for a compassionate Receptionist to deliver high-quality patient care. This role involves greeting patients, handling enquiries, scheduling appointments, and maintaining records. Ideal candidates will have strong communication skills, customer service experience, and be comfortable using office software. Join our dedicated team to support efficient healthcare delivery.

Qualifications

• Excellent communication and interpersonal skills, with a friendly and professional manner.
• Ability to work accurately under pressure in a busy environment.
• Understanding of confidentiality, data protection, and safeguarding principles.

Responsibilities

• Greet and welcome patients in a polite and professional manner.
• Answer phone calls, manage enquiries, and book appointments.
• Maintain patient confidentiality and adhere to data protection regulations.

Skills

Communication skills

Organisational skills

Customer service experience

Interpersonal skills

Education

GCSEs or equivalent

Tools

Microsoft Office

EMIS

DOCMAN

Accurx

Job description

Join Our Friendly and Dedicated Team in General Practice Are you passionate about delivering high-quality patient care in a supportive and community-focused environment? We are a busy and welcoming GP surgery looking for a motivated and compassionate Receptionist to join our team. As part of our practice, you will play an essential role in supporting our patients and helping us deliver safe, efficient, and accessible healthcare.

Overview

This role provides an efficient, friendly, and professional reception service for patients and visitors, ensuring the smooth running of the practice and supporting the clinical team. You will be the first point of contact, handle enquiries, book appointments, maintain accurate records, and perform general administrative tasks.

Job responsibilities

• Greet and welcome patients and visitors in a polite and professional manner
• Answer incoming phone calls, manage enquiries, and book or amend appointments
• Register new patients and update patient information accurately in the system
• Handle prescription requests and liaise with clinical staff when required
• Process incoming and outgoing correspondence, including emails and mail
• Maintain patient confidentiality and adhere to data protection regulations
• Take payments for private services and issue receipts
• Assist clinicians and administrative staff with daily operational tasks
• Monitor and respond to online consultation systems or patient messages
• Keep the reception area and waiting room tidy and well-organised
• Follow all practice protocols, safeguarding policies, and infection control procedures

About us

Hall Street Medical Centre is a small and personal General Practice located in the centre of St Helens since 1947. Our aim is to provide high-quality health care under the NHS to all our patients with a well trained and motivated primary health care team. We strive to make it easy and convenient for all of you to access a GP or a nurse who you know well when you need them. We are committed to giving you the best possible service.

The practice team currently consists of:

• 1 Advanced Nurse Practitioner
• 1 Advanced Clinical Practitioner
• 1 Nurse Associate
• 1 Practice Nurse
• 8 Admin team

We are also part of St Helens Central PCN which includes pharmacists, first contact physiotherapists, care coordinators, frailty team, social prescribers, health and wellbeing coaches, and a Mental Health Practitioner.

Working Hours

37 1/2 hours per week during core hours 8:00 am – 6:30 pm

Person Specification

Qualifications

• Good standard of general education (e.g., GCSEs or equivalent)
• Evidence of numeracy and literacy skills
• Experience in a customer service or administrative role
• Experience using computers and office software (e.g., Microsoft Office, email systems)
• Excellent communication and interpersonal skills, with a friendly and professional manner
• Ability to work accurately under pressure in a busy environment
• Strong organisational skills and attention to detail
• Understanding of confidentiality, data protection, and safeguarding principles
• Ability to multitask and prioritise workload effectively
• Calm, compassionate, and patient-focused approach
• Team player with flexibility and adaptability
• Reliable, punctual, and professional
• Knowledge of NHS systems (e.g., EMIS, DOCMAN, Accurx) or other medical software
• Knowledge of medical terminology
• Experience handling sensitive or confidential information

Disclosures

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and a Disclosure to the DBS will be required to check for any previous convictions.