Medical PA | The Royal Marsden NHS Foundation Trust

The Royal Marsden NHS Foundation Trust; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading cancer treatment center is seeking a Medical P.A. to provide comprehensive administrative support to ensure the continuity of patient treatment. The successful candidate will manage the consultant's diary, act as the first point of contact for inquiries, and process patient referrals in compliance with established standards. The role requires excellent organisational and communication skills, and provides opportunities for learning and development in a dynamic work environment.

Benefits

Wide range of staff benefits

Learning and development opportunities

Flexible working requests supported

Qualifications

• Experience in secretarial roles within healthcare settings.
• Ability to manage inquiries from patients and other stakeholders.
• Proficient in typing and handling correspondence.

Responsibilities

• Manage the consultant's diary and appointments.
• Oversee the organisation of clinical practice.
• Act as the first point of contact for service users.
• Process patient referrals in a timely manner.
• Handle both electronic and paper communications.

Skills

Diary management

Organisational skills

Communication

Job description

The post holder will be responsible for the provision of a comprehensive Medical P.A. service. They will liaise with all colleagues within the multidisciplinary team, and with internal departments and external agencies to ensure the continuity of patient treatment.

The role of the Medical P.A. is key to the efficient management of the consultant firm. Patient access to healthcare professionals and subsequent treatment planning in the specialist hospital setting relies upon well-co‑ordinated organisational and administrative support. The role of the Medical P.A. has been introduced at the Trust to strengthen the secretarial service, and this job description outlines the responsibilities that the post is likely to encompass. However, a number of the posts differ in their emphasis depending upon the size of the consultant’s clinical practice and administrative team, and whether he / she also has an Administrative P.A. and / or a Medical Secretary(s).

The Royal Marsden NHS Foundation Trust is a world‑leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on‑going achievements.

For further information on this role, please see the attached detailed Job Description and Person Specification:

Responsibilities and Requirements

1. Be the only secretarial member of staff working for the consultant, and hence will be required to cover a wide range of duties incorporating diary management and the co‑ordination of all clinical / administrative / academic work.
2. Take the lead role in the organisation of a consultant’s clinical practice (including the line management of other secretarial staff) where the size of the consultant’s practice justifies more than one member of staff to support it.

• The post holder will be responsible for the provision of a comprehensive Medical P.A. service. He/she will liaise with all colleagues within the multidisciplinary team, and with internal departments and external agencies to ensure the continuity of patient treatment.
• This is a general job description, which may be developed over time to meet the specific needs of the Clinical Unit, in conjunction with the post holder.
• To act as the first point of contact for users of the service, and to proactively deal with telephone enquiries from patients, their Carers, GPs and colleagues in other hospitals in a professional manner.
• To type and distribute clinical and general correspondence for both NHS and private patients in line with Trust standards.
• To process new patient referrals within Trust and nationally agreed time frames, enabling compliance with quality standards for the diagnosis and treatment of cancer.
• To open and action his / her own electronic and paper mail and that of the consultant team, at least once a day.

This advert closes on Wednesday 10 Dec 2025.