Medical PA Oral Surgery

East and North Hertfordshire Teaching NHS Trust; Stevenage; On-site; GBP 25,000 - 30,000; Full time

Job summary

A regional healthcare provider is seeking a Medical PA for Oral Surgery in Stevenage to deliver administrative support and manage communications within the clinical team. The ideal candidate should have high confidentiality standards and the ability to work independently. Responsibilities include prioritizing correspondence, managing patient enquiries, and supporting the clinical team in completing necessary documentation. This role offers opportunities to contribute to a patient-centered healthcare environment.

Benefits

Flexible working patterns

Supportive working environment

Qualifications

• Experience in providing administrative support in a healthcare setting.
• Ability to manage patient enquiries efficiently.
• Strong organizational skills for prioritizing correspondence.

Responsibilities

• Provide administrative support to clinicians and their teams.
• Handle patient enquiries via phone, letter, or in person.
• Ensure efficient correspondence and record management.

Skills

Confidentiality

Initiative

Common sense

Tact

Job description

We are recruiting for a Medical PA – Oral Surgery who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

The post holder will be responsible for the provision of an efficient, comprehensive personal assistant and administrative support service and any other members of their team.

The post holder must work independently using their own initiative and must apply a high degree of confidentiality to all aspects of their work. They will undertake these duties without direct supervision, working within broad procedural guidelines.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Key responsibilities include:

• Provide the first point of reference for the clinicians and their team.
• Date stamp and prioritise all incoming correspondence, locate patient notes to respond and promptly bring urgent correspondence to the clinicians’ attention.
• Tracking notes to relevant areas and clinicians on Lorenzo as appropriate.
• Deal efficiently with all patient enquiries by phone, letter or personal appearance, exercising initiative and tact with regard to action necessary.
• Ensure that all messages are relayed as quickly as possible to the consultant/s and their medical team/s.
• Deal with patients and relatives, exercising common sense and good judgement to analyse complex or antagonistic situations.
• Support the clinicians and their team in ensuring all appropriate typing work is efficiently outsourced and returned, then dispatched following signature. This could include all letters, reports, summaries, results, insurance claims, GP and Consultant letters and any other work generated by the Consultant/s and their team/s.
• Retrieve patient records and coordinate all correspondence relevant to outsourcing.

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way we work and deliver our services to our catchment has never been more important than it is now.

We Run the Following Hospitals

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient‑led Trust where dedicated staff provide high‑quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

For further details / informal visits contact: Name: Lucy Honey, Job title: Service Coordinator, Email address: [e-mail], Telephone number: 07920710265