Medical PA Oral Surgery

East and North Hertfordshire NHS Trust; Stevenage; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare trust in the UK is looking for a Medical PA for Oral Surgery to provide comprehensive administrative support to clinicians. Responsibilities include managing correspondence, assisting with patient inquiries, and ensuring efficient communication within the medical team. Candidates should have experience in healthcare administration and the ability to handle sensitive information with discretion. This role offers a chance to contribute to outstanding patient care in a dedicated team environment.

Benefits

Flexible working patterns

Commitment to work-life balance

Qualifications

• Experience as a Personal Assistant in a medical or clinical environment.
• Ability to manage complex correspondence and patient inquiries efficiently.
• Strong organizational skills and attention to detail.

Responsibilities

• Provide administrative support to clinicians and their teams.
• Deal with patient inquiries via phone, letter, or in person.
• Ensure timely relay of important messages to medical teams.

Job description

We are recruiting for a Medical PA - Oral Surgery who shares our vision to provide consistently outstanding care and exemplary service to our patients. The post holder will be responsible for providing an efficient, comprehensive personal assistant and administrative support service to the clinicians and their team(s). The post holder will work independently, using their own initiative and applying a high degree of confidentiality to all aspects of their work, within broad procedural guidelines.

Overview

To provide the first point of reference for the clinicians and their team(s). Date stamp and prioritise all incoming correspondence, locate patient notes to respond and deal with promptly, bringing urgent correspondence to the clinicians’ attention at the earliest possible time. Track notes to relevant areas and clinicians on Lorenzo as appropriate. To deal efficiently with all patient enquiries by phone, letter or in person, exercising initiative and tact with regard to action necessary. Ensure that all messages are relayed as quickly as possible to the consultant(s) and their medical team(s). Deal with patients and relatives, exercising common sense and good judgement to analyse complex or antagonistic situations. The post holder will support the clinicians and their team(s) in ensuring all appropriate typing work is efficiently outsourced and returned, then subsequently dispatched following signature. This could include letters, reports, summaries, results, insurance claims, GP and Consultant letters, and any other work generated by the Consultant(s) and their team(s). Retrieve patient records and coordinate all correspondence relevant to outsourcing.

About the employer

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now. We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda. We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.