Medical Device Technical Support Specialist

Reed; Hatfield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading medical devices company in Hatfield is seeking a Technical Customer Support Executive to provide first-class technical assistance. The role involves troubleshooting product issues, managing support cases, and collaborating with engineering teams. Ideal candidates should have experience in technical customer support, excellent communication skills, and a customer-focused attitude. This position offers a competitive salary and benefits in a supportive environment.

Benefits

Competitive salary + healthcare package

20 days holiday + bank holidays

Professional growth opportunities

Qualifications

• Experience in technical customer support, preferably in medical devices.
• Ability to troubleshoot product issues effectively.
• Strong written and verbal communication skills.

Responsibilities

• Respond to technical inquiries and troubleshoot product issues.
• Manage support cases from start to resolution.
• Investigate complaints and maintain accurate logs.

Skills

Technical customer support experience

Problem-solving skills

Excellent communication skills

Customer-focused mindset

IT proficiency (CRM systems, MS Office)

Job description

A leading medical devices company in Hatfield is seeking a Technical Customer Support Executive to provide first-class technical assistance. The role involves troubleshooting product issues, managing support cases, and collaborating with engineering teams. Ideal candidates should have experience in technical customer support, excellent communication skills, and a customer-focused attitude. This position offers a competitive salary and benefits in a supportive environment.