Medical Co-ordinator

Network Rail; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading transport company is seeking a Medical Co-ordinator to manage the clinic in Bristol. You will handle a high volume of calls, manage appointments, and support colleagues with paperwork in a busy environment. Ideal candidates will be organised, friendly, and confident in managing multiple tasks, thriving under pressure. This role offers generous benefits including annual leave, travel loans, and a pension scheme. Note that this position is fully on-site with no flexible options.

Benefits

Generous annual leave

Discounts at stations

Defined benefit pension scheme

Interest-free travel loan

Volunteer leave

Qualifications

• Friendly and organised with confidence in managing multiple tasks.
• Ability to stay calm under pressure and solve unexpected problems.
• Experience prioritising busy workloads and meeting deadlines.

Responsibilities

• Manage a busy diary, handle a high volume of calls and emails.
• Book and manage appointments for clinical colleagues.
• Welcome colleagues to the clinic and support them with paperwork.
• Keep the clinic stocked, organised and ready for appointments.
• Act as a chaperone when needed.

Skills

Strong diary management skills

Clear and confident communication skills

High attention to detail

Good general IT skills

Job description

Overview

We’ve launched a new in‑house service across 22 centres nationwide, and we’re building a service that truly supports the health, safety and wellbeing of our 46,000 colleagues. As a Medical Co‑ordinator, you’ll be the first point of contact for colleagues arriving at the clinic. You’ll manage a busy diary, handle a large number of calls and emails, and help keep the centre running smoothly each day. You’ll be part of a network of 22 Medical Co‑ordinators across the country, supported by a wider team and contractors. This role is fully on‑site, because of the face‑to‑face nature of the work, we’re not able to offer flexible or hybrid working.

Responsibilities

What does the average day look like? Your day will be varied, busy and very people focused. You’ll be:

• Handling a high volume of phone calls and emails and dealing with multiple queries at once
• Booking and managing appointments for clinical colleagues
• Welcoming colleagues to the clinic and supporting them with paperwork
• Keeping the clinic stocked, organised and ready for appointments
• Acting as a chaperone when needed
• Updating and maintaining records, scanning documents and tracking medical evidence requests
• Helping with occasional difficult or frustrated visitors, using empathy and good conflict‑resolution skills
• Working with the lead Medical Co‑ordinator and wider OH team to keep everything running smoothly

If you enjoy structure, helping people and keeping things moving in a fast‑paced environment, this role offers plenty of variety and impact.

Qualifications

We’re looking for someone who is friendly, organised and confident managing multiple tasks at once. You’ll enjoy working with people, staying calm under pressure and solving problems as they arise. If you like being the person who keeps everything on track and provides a great experience for colleagues, you’ll be a strong fit.

• Strong diary management skills
• Experience prioritising busy workloads and meeting deadlines
• Clear and confident communication skills
• High attention to detail
• Experience working well as part of a wider team, including virtual colleagues
• Good general IT skills
• Understanding of confidentiality and GDPR, Safe behaviour is a requirement of working for Network Rail. Applicants should be able to demonstrate their awareness of our Safety Vision

Benefits

• Generous annual leave (28 days plus statutory days), with the option to buy/sell days
• Discounts at stations with your Network Rail pass
• Defined benefit pension scheme 75% subsidy on train tickets
• Interest‑free travel loan for train and car park season tickets
• Volunteer leave to make a positive impact
• Plus more….