Medical Agency File Handler

Express Solicitors; Manchester; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

A leading law firm is looking for a Medical Agency File Handler in Manchester. This full-time role involves liaising with legal professionals and clients to coordinate medical records and arrange treatments. Candidates should have GCSE English and Maths, strong attention to detail, and knowledge of Microsoft Office. Benefits include a hybrid working pattern, a competitive salary between £21,156 and £26,333.31, and 23 days of holiday, rising to 26 days. Join a vibrant team committed to client care.

Benefits

Hybrid working pattern

23 days holiday, rising to 26 days

Private medical insurance

Onsite gym and social activities

Qualifications

• Experience in a medical setting, law, or legal services is beneficial.
• Ability to maintain client confidentiality and manage high volumes of work.

Responsibilities

• Liaise with legal professionals, clients, and experts to arrange appointments.
• Obtain medical records and arrange treatments and investigations.
• Quality check and process incoming mail and expert reports.

Skills

Excellent written and spoken English

Knowledge of Microsoft Office packages

Attention to detail

Ability to manage conflicting priorities

Customer service commitment

Education

GCSE English & Maths at Grade C or above

Tools

Proclaim or other case management systems

Job description

Ontime Reports

Express Solicitors is an award‑winning law firm that deals with personal injury and clinical negligence claims. Established in 2000, we are based in Manchester and serve clients nationwide. We are currently ranked 64 out of more than 10,000 law firms and have a 5‑star rating on Trustpilot from over 8,000 reviews. Helping injured people is the core of our business.

The Role

Ontime Reports Ltd are a specialist provider of business and legal support services to Express Solicitors. Our highly skilled team obtain medical records, expert reports and arrange treatments, investigations and surgeries for our personal injury and clinical negligence clients. We make a real difference to injured people’s lives through our passion for client care.

We currently have a full‑time vacancy for a Medical Agency File Handler to join our vibrant team of 64, providing excellent customer service in a fast‑paced environment.

Your role will be to liaise with legal professionals, our injured clients and various experts/suppliers to arrange appointments, obtain reports and invoices. You will also obtain medical records and arrange treatments and investigations. You will ensure all obtained documents are compliant and meet our high standards. Once fully trained, you will take ownership of your own client files, ensuring the cases are progressed effectively.

Responsibilities

• Instruct experts to provide reports on behalf of a Solicitor and keep open and effective communication regarding appointments, reports, and information.
• Obtain medical records from hospital trusts, GP’s surgeries, and other healthcare providers.
• Sourcing suppliers, arranging rehabilitation appointments and investigations.
• Obtain quotations and invoices from experts and rehabilitation providers.
• Provide breakdowns of agency work and anticipated disbursements to Express Solicitors in‑house cost team obtaining invoices and chasing payments.
• Quality check, process incoming mail and expert reports into our case management systems.
• Accurately record time expended in various activities on our case management system.

Person Specification

• GCSE English & Maths at Grade C or above, or equivalent.
• Knowledge of Microsoft Office packages including Word and Outlook.
• Excellent written and spoken English with the ability to have high levels of accuracy and attention to detail.
• Ability to always maintain client confidentiality and commitment to customer service.
• Ability to deal with high volumes of work and manage conflicting priorities.
• Energy, passion, and a desire to achieve.
• Experience of working in a medical setting, law or legal services firm would be of a distinct advantage.
• Knowledge of Proclaim or other case management systems is desirable.
• Highly dedicated, idea‑generating individuals who are committed to providing excellent customer service.

Salary & Hours

• Salary of £21,156 to £26,333.31, dependent on age.
• Our standard working hours are 8:30am to 5:30pm Monday‑Thursday and 8:30am to 5pm Friday.

Benefits

Hybrid Working

3/2 hybrid working pattern after probation.

23 Days Holiday

Rising to 26 days, plus bank/public holidays.

Extra Holidays

3 holiday buy backs and an extra day for your birthday after service length requirement.

Looking After Your Health

Private medical insurance available after 2 years’ service, annual flu jab and Employee Assistance Programme.

Looking After Your Well‑being

24/7 onsite Gym, Netball/Football team, 10km Manchester team and more.

Work Life / Balance

Active social committee with generous departmental and firm‑wide social budget.

Recruitment Process

Interviews will be conducted by MS Teams and will include scenario‑based questioning.

Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all.