Medical Administrator

Ivy Medical Group; Nottingham; On-site; GBP 20,000 - 25,000; Part time

Job summary

A healthcare organization in Nottingham is seeking a part time Medical Administrator. You will provide essential support to maintain patient records and facilitate communication within the multidisciplinary team. Ideal candidates will have experience in administrative roles and a patient-facing capacity. The role includes processing information, managing referrals and delivering high-quality support to ensure the seamless operation of the GP surgery. This position offers 5.6 weeks of annual leave and participation in the NHS Pension scheme.

Benefits

5.6 weeks annual leave

NHS Pension scheme with 23% employer contributions

Qualifications

• 1-2 years experience of working with the general public.
• 1-2 years experience of administrative duties.
• Experience of working in a healthcare setting (primary care, GP Practice).

Responsibilities

• Provide an efficient and professional administrative service.
• Maintain patient records in accordance with confidentiality.
• Input data into the patients healthcare records.
• Support clinical teams with documentation and correspondence.
• Process referrals and liaise with external agencies.
• Provide reception and front-of-house duties as needed.
• Manage incoming and outgoing communication effectively.

Skills

Excellent communication skills (written and oral)

Clear, polite telephone manner

Competent in the use of Office and Outlook

Effective time management

Ability to work as a team member

Problem solving skills

Analytical skills

Education

Educated to GCSE level or equivalent

GCSE Mathematics and English (Level 4, Grade C or above)

NVQ Level 2 in Health and Social Care

Job description

The Ivy Medical Group are looking for a part time Medical Administrator to join our team.

Experience required in patient/customer facing roles, competent in dealing with patient queries, telephone calls and administration.

Working in a healthcare setting would be desirable but not essential.

Main duties of the job

To be responsible forundertaking a wide range of medical administrative duties and theprovision of administrative support to the multidisciplinary team.

Duties can include, but arenot limited to, the processing of information (electronic and hard copy) in atimely manner to patients records, liaising with multidisciplinary team members and externalagencies such as secondary care and community service providers in accordancewith current policies, including the use of the electronic referral service(ERS). Be part of a team providing healthcare to our patients which can range from reception duties, dealing with patient queries, arranging appointments, processing information received from other healthcare providers to patients records and other administrative work required in a GP Surgery.

About us

The practice is a friendly, supportive practice serving a population of around 6500 patients in a lovely rural village.

Committed to providing outstanding care, offering the very best, courteous, accessible, and responsive services to all of our patients, families and carers.

We offer:

5.6 weeks annual leave (includes bank holidays)

Join the NHS Pension scheme, receiving 23% employer contributions

Job responsibilities

The following are the core responsibilities of the Medical Administrator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Provide an efficient and professional administrative service to support the delivery of high-quality patient care.

Maintain patient records in accordance with confidentiality, information governance, and data protection requirements.

Inputting data into the patients healthcare records as necessary, clinically coding data on SystmOne.

Support clinical teams by preparing documentation, correspondence, and reports as required.

Process referrals, results, and clinical information, ensuring all actions are completed within agreed timeframes.

Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently.

When required provide reception and front-of-house duties, including patient check-in, signposting, and assisting with access needs.

Processing requests for information i.e. Subject Access Requests, insurance/solicitorsletters and DVLA forms.

Scanning of patient related documentation and attaching scanned documents to patients healthcare records.

When required answering incoming phone calls and dealing with the callers requests appropriately.

Assist with the management of incoming and outgoing mail, emails, and telephone calls, ensuring all communication is recorded and directed appropriately.

Participate in team meetings, service improvement initiatives, and training to support continuous development.

Ensure compliance with practice policies, including infection prevention and control, safeguarding, and health and safety.

Escalate issues or concerns to the relevant manager to support safe and effective service delivery.

Carrying out system searches as requested.

Support reception team, providing cover during staff absence

Managing all enquires in an effective manner.

Actioning all incoming email.

As required complete opening and closing procedures in accordance with the duty rota.

Person Specification

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic
• Ability to work under pressure

Experience

• Experience of working with the general public (1-2 years)
• Experience of administrative duties (1-2 years)
• Experience of working in a healthcare setting i.e. primary care, GP Practice.

Qualifications

• Educated to GCSE level or equivalent
• GCSE Mathematics and English (Level 4, Grade C or above)
• NVQ Level 2 in Health and Social Care

Other requirements

• Good interpersonal and communication skills
• Flexibility to work outside of core office hours if required.

Skills

• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.