Maternity Triage Volunteer

Kingston and Richmond NHS Foundation Trust; Kingston upon Thames; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare provider in Kingston upon Thames is seeking a volunteer in Maternity Triage. This role involves welcoming women to triage, completing necessary tests, and supporting patients during their time in the waiting room. Candidates should be proactive and enjoy interacting with people. Mandatory training will be held in March 2026, and prior references are required. This position is ideal for individuals wanting to support a healthcare environment while gaining experience in patient care.

Responsibilities

• Welcoming women to triage.
• Completing the Friends and Family Test.
• Offering and making teas and coffees for people in the waiting room.
• Delivering snack bags where appropriate.
• Cleaning and restocking equipment where necessary.
• Transferring patients to various parts of the unit including to and from the labour ward, antenatal ward and birth centre.
• Completing the admission log and audit.

Job description

Overview

We foster teamwork across all levels, working together and with our partners to deliver the best outcomes. We are committed to continuous improvement and excellence in patient care, staff development, and innovation. The philosophy at the Kingston Hospital Maternity Unit is to put women and birthing people at the centre of their service.

The unit is looking for support across a variety of departments. This role is specifically within Maternity Triage.

Responsibilities

• Welcoming women to triage
• Completing the Friends and Family Test
• Offering and making teas and coffees for people in the waiting room
• Delivering snack bags where appropriate
• Cleaning and restocking equipment where necessary
• Transferring patients to various parts of the unit including to and from the labour ward, antenatal ward and birth centre
• Completing the admission log and audit

This role is best suited to volunteers who are proactive in supporting a large team, enjoy meeting people as well as providing companionship and support during what can be an emotional journey for women. You will need to be able to interact with people from all walks of life and be able to listen to people without judgement.

Essential Information

If you are interested in more than one role, please submit your application on your initial preference (other roles can be discussed at assessment).

Please kindly note you will be given a 20‑minute assessment on the week commencing either the 26th January 2026 or 2nd February 2026 at Kingston Hospital.

The mandatory training for this role will be on Tuesday 10th March 2026. Please only apply if you can attend these dates.

Please ensure you provide details for two references (one of which you have known for over three years). It is essential you provide an email address for each reference when submitting your application. Please note you can provide a family friend but not a relative.

Identification Documents Required

A minimum of three individual forms of valid, current, and original identification are required. Bring one document from group one and two documents from group two.

Group One:

• UK Passport
• EEA/Swiss Passport
• Other passport with indefinite leave to remain
• Other Passport
• Biometric Residence permit
• Driving Licence photo card (UK, IOM or CI)
• Current EU Photo Driving Licence
• EU national identity card – EU only

Group Two:

• Driving Licence photo card (UK, IOM or CI)
• Current EU Photo Driving Licence
• Driving licence - old-style paper licence (must be UK)
• Bank statement (UK/EEA) – less than 3 months old
• Utility bill – less than 3 months old (UK)
• Utility bill – 2nd Supplier – less than 3 months old
• Council Tax Statement – issued in the last 12 months
• Mortgage statement (UK or EEA) – recognised lender and issued in the last 12 months

About Our Trust

Kingston and Richmond NHS Foundation Trust offers a range of opportunities to grow your career across both hospital and community settings in south London. Our commitment to exceptional care is reflected in our outstanding ratings and awards.

Trust Values

• Compassionate: We provide care with kindness, understanding, and empathy for all.
• Inclusive: We embrace diversity and respect the unique contributions of every individual.