Matchday Support and Customer Experience Associate

AFC Bournemouth; Bournemouth; On-site; GBP 10,000 - 40,000; Part time

Job summary

A professional sports club is excited to announce an opportunity for enthusiastic candidates to join their matchday operations. This role involves engaging with supporters, assisting with inquiries, and ensuring a positive matchday experience during the English Premier League. Candidates should enjoy helping others and have experience in customer service. The club values a safe and inclusive environment, adhering to health and safety policies.

Qualifications

• Experience in customer service or sales is preferred.
• Ability to work in a fast-paced environment.
• Good communication skills are essential.

Responsibilities

• Provide help and guidance to supporter enquiries.
• Assist with queue management and turnstile issues.
• Promote the club’s equality policies and health and safety.

Skills

Customer service experience

Verbal communication

Written communication

Organisation

Time management

Job description

A professional sports club is excited to announce an opportunity for enthusiastic candidates to join their matchday operations. This role involves engaging with supporters, assisting with inquiries, and ensuring a positive matchday experience during the English Premier League. Candidates should enjoy helping others and have experience in customer service. The club values a safe and inclusive environment, adhering to health and safety policies.