Matchday Ops Team Member

Surrey Cricket Club; Greater London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading sports venue in the UK is seeking dedicated Matchday Ops Team Members to ensure a seamless matchday experience. The role involves supporting event setup, maintaining equipment and uniforms, and providing on-the-day logistical assistance. Candidates must be 18 or older, fit for manual tasks, and demonstrate a proactive attitude. Training is provided to help you excel. This role offers competitive pay of £13.85 per hour and includes perks such as meals on matchdays.

Benefits

Meals and drinks provided on matchdays

Qualifications

• Aged 18 or over.
• Eligible to work in the UK.
• Physically fit and able to handle moderate manual tasks.
• Team player who takes responsibility for their duties.

Responsibilities

• Assist with event setup and pack-down.
• Maintain the asset management system.
• Keep operational areas clean and well-presented.
• Organize and maintain uniforms and equipment.
• Provide on-the-day support during events.
• Assist with traffic management duties.
• Maintain clear communication with team members.

Skills

Positive attitude

Excellent time management

Strong attention to detail

Team player

Job description

Hours of Work

• Contract Type : Casual
• Hours vary depending on match schedules and events
• Weekend and bank holiday availabilityrequired

Role Overview

We are seeking dedicatedMatchdayOpsTeam Membersto help deliver a smooth, professionalmatchdayexperience.This role is crucialfor ensuring thatthe venue is ready to welcome spectatorsand staff alike.

We pride ourselves on a friendly, efficient, and respectful working environment. Team members must be proactive, reliable, and willing to support colleagues to ensure the highest standards aremaintained. Trainingis availableto help you excel in every aspect of the role.

Key Responsibilities

• Event Setup and Pack-Down: Assist with the setupand pack-down of all operational equipment as directed by the Safety and Operations teams. This includesbut not limited tosignage, barriers, radios,anduniforms.
• Asset Management: Jointlymaintainthe asset management system, ensuring all specified operational equipment is logged, tracked, and stored correctly. Report any losses, damages, or maintenance issues promptly.
• Operational area maintenance: Keep all operational and staff areas (briefing rooms, welfare spaces, and break areas) clean, tidy, and well-presented throughout the year. Ensure supplies are replenished and waste is managed appropriatelythrough liaising with relevant support.
• Uniform and equipment coordination: Organise, distribute, and collect uniforms, radios, earpieces, accreditation, and other essential matchday equipment. Maintainaccuraterecords of issue and return.
• Uniform care and presentation: Wash, dry, and iron uniforms tomaintainconsistent presentation standards and readiness for each event.(Note that some events may requiredry cleaning to be organised)
• On-the-Day Support: Provide responsive, professional support during liveeventsto resolve uniform, equipment, or logistical issues quickly and effectively. Act as a key liaison point for stewards and supervisorsrequiringreplacements orassistance.
• Traffic Management Support: Assist with basic traffic management duties to support site readiness, vehicle movement, and egress operations as directed by the Safety or Operations team. (Training provided)
• Communication and Teamwork: Maintain clear, professional, andtimelycommunication with the Safety, Operations, and Staffingpoints of contact. Contribute to a positive and cooperative working environment.
• Post-Match Collation and Reporting: Support the compilation of post-match reports whererequired, including incident summariesfrom relevant supervisors, equipment logs, oranything elserequiredfor review by the OperationsofSafetyteam.

Professional Conduct Expectations

We expect all team members to :

• Treat colleaguesand all staff with respect and courtesyalways.
• Be proactive, focused, and fully engaged in duties.
• Arrive on time, ready to work, andmaintaina strong work ethic.
• Follow instructions carefully and contribute positively to the team environment.

Requirements

Essential requirements :

• Aged 18 or over
• Eligible to work in the UK
• Physically fit and able to handle moderate manual tasks
• Positive attitude, professionaldemeanour, and strong attention to detail
• Excellent time management and communication skills
• Team player who takes responsibility for their duties

Benefits

• Rate of Pay - £13.85 per hour (excluding holiday pay)
• Perks- Meal and drink provided onmatchdayshifts

To Apply

Pleasesubmityour CV along with a cover letter outlining why you are suitable for this role.Please outline a time where you have ensured a critical task is completed to ensure a smooth operation.

Surrey County Cricket Club will ensure that all existing and potential employees receive equal consideration and is committed to the elimination of unlawful or unfair discrimination on the grounds of any of the protected characteristics.

We are actively encouraging applications from a diverse range of applicants to ensure we are attracting and hiring candidates who may be underrepresented in the organisation.We particularly encourage applications from Women and Black, Asian and Minority Ethnic (BAME) backgrounds in line with our strategic vision and business priorities.

Surrey County Cricket Club is committed to safeguarding and protecting the children, young people, and adults at risk that we work with. As such, all posts are subject to a process of vetting, including the disclosure of criminal records ifrequiredand the seeking of references. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our organisation.