Matchday Monitoring Coordinator

Birmingham City FC; Birmingham; On-site; GBP 20,000 - 30,000; Part time

Job summary

A prestigious football club in Birmingham is seeking a Matchday Monitoring Coordinator to enhance fan experiences during matches. This role entails overseeing live streaming services for both men's and women's fixtures, ensuring optimal quality and alignment with brand guidelines. Candidates should possess foundation-level experience in broadcast operations and demonstrate strong attention to detail and communication skills. The position offers a supportive working environment and 23 days annual leave plus bank holidays.

Benefits

23 days annual leave

Contributory pension scheme

Professional development opportunities

Discount at club shop

Qualifications

• Experience in broadcast operations or technical event support is desirable.
• Strong attention to detail is required, especially under pressure.
• Excellent communication is needed for team and partner coordination.

Responsibilities

• Monitor live streaming services during matchdays to ensure quality.
• Verify branding and programming aligns with club guidelines.
• Troubleshoot issues quickly during live matches.
• Provide clear matchday reporting on stream performance.

Skills

Attention to detail

Communication skills

Flexibility

Education

Foundation level experience in broadcast operations

Tools

Streaming platforms

Live broadcast tools

Job description

Birmingham City Football Club is on the rise.

With an incredible history dating back to 1875, Birmingham City Football Club is part of an exciting period of accelerated growth and modernisation, and is playing it’s part in once-in-a-generation opportunity to support the transformation of England’s second city as part of the Sports Quarter project. With significant investment across our football, commercial, and community operations, we are rebuilding the Club for long-term success — on and off the pitch.

The journey we’re on involves strengthening our structures, elevating our performance environments, growing our teams, and investing heavily in the people, processes and culture that will define the next chapter of Birmingham City FC.

We are looking for a detail driven, Matchday Monitoring Coordinator to join our Content & Fan Experience team.

This role will play a vital role in ensuring the delivery of high-quality digital and broadcast experiences for Birmingham City Football Club fans on both men’s and women’s matchdays. Working closely with the Content, Video, and Fan Experience teams, this position will oversee live streaming feeds and related matchday services, ensuring they meet brand guidelines, operate smoothly, and deliver the best possible viewing experience for supporters.

Please note - This is a matchday-based position, averaging 4 hours per fixture.

Key Responsibilities:

Matchday Broadcast Monitoring

• Monitor live streaming services (e.g. Blues+, International feeds) pre-match and throughout fixtures to confirm streams are live, with optimal picture/sound quality and correct branding.
• Verify that pre-match programming, graphics, and presentation align with club brand guidelines and standards.
• Troubleshoot issues quickly by liaising with in-house production staff, external vendors (ADI, StreamAMG, etc.), and the wider matchday team.
• Keep relevant departments informed of any issues and progress toward resolution in real-time.
• Provide clear matchday reporting on stream performance and any incidents.
• Where required, support the matchday team with live reporting and fan engagement duties.

Content & Fan Experience Support

• Work alongside the video and content teams to ensure consistency of digital presentation across channels.
• Support the wider Fan Experience team by feeding back insights that help enhance the digital matchday offering.

What You’ll Bring To This Role:

• Foundation level experience in broadcast operations, live streaming, digital media, or technical event support (sports/media environment desirable).
• Strong attention to detail with the ability to spot and resolve issues under pressure.
• Excellent communication skills for coordinating with multiple internal teams and external partners.
• Confidence with streaming platforms, live broadcast tools, and digital monitoring systems.
• Flexible to work remotely on evenings, weekends, and holidays in line with men’s and women’s first team match schedules.

What We Offer

• 23 days annual leave (plus bank holidays)
• Contributory pension scheme
• Opportunities for professional and personal development
• Discount on purchases from the club shop
• A supportive and inclusive working environment and opportunity to contribute to a defining period in the Club’s future

Birmingham City FC is committed to safeguarding and promoting the welfare of children and young people. The safety and well-being of our players is our top priority, and we expect all staff to share this commitment. All successful applicants will be required to undergo a thorough background check and training in safeguarding as part of the recruitment process.

Birmingham City FC is an equal opportunities and Disability Confident employer. We welcome applications from all sectors of the community and assess candidates solely on merit, regardless of gender, race, age, nationality, disability, sexual orientation, political or religious belief, background, or family circumstances.

We promote a diverse and inclusive environment and encourage all individuals to apply. If you need any adjustments to our recruitment or interview process, please inform us when applying.