Master Technician

Pulman; North East; On-site; GBP 35,000 - 42,000; Full time

Job summary

A leading automotive service provider in the North East is seeking a Master Technician to join their team. This role involves leading the workshop, mentoring colleagues, and diagnosing complex vehicle issues. Ideal candidates will have strong organisational skills and a commitment to providing excellent customer service. Join a family business that values growth and embraces new automotive technologies. Excellent salary and benefits are offered.

Benefits

25 days annual leave plus bank holidays

Access to retail discounts

Health and wellbeing support

Workplace pension contributions

Annual uniform refresh

Qualifications

• Ability to multi-task with an organised approach.
• Pride in work and dedication to customer satisfaction.
• Efficient in completing tasks with strong time management.

Responsibilities

• Lead role in the workshop, mentoring and advising technicians.
• Diagnose complex issues and perform major repairs.
• Conduct routine servicing and video health checks.

Skills

Multi-tasking

Organisational skills

Customer service

Technical communication

Willingness to learn

Familiarity with new technologies

Education

MOT testing certificate

Tools

Diagnostic equipment

Job description

Overview

Starting Salary: £41,500
Type: Full Time
Department: Service
Location: Pulman Skoda, Durham

Pulman Group are recruiting enthusiastic, positive, and skilled Master Technicians to join our Pulman Aftersales team.

Our clear and transparent salary structure is industry leading.

You will be joining a family business with its roots and values firmly embedded in the North-East. We will give you the platform to excel and develop your skills. You will want to embrace the excitement of electric vehicles and Pulman will support you to achieve those goals.

The Person

• Ability to multi-task, yet an organised approach to work
• Pride in your work and a desire to deliver a fantastic customer experience
• Have an efficient approach to completing tasks
• Ability to communicate with customers to provide your expert, technical opinion
• Driven to learn and develop your skills
• Embrace and be comfortable working with new technologies and tools

The Role

The Master Technician role consists of:

• Assuming a leading role within the workshop
• Acting as a mentor and guide to other Technicians to provide technical advice where needed
• Diagnosing complex symptoms on vehicle systems
• Undertaking major electrical and engine repair work
• Utilising the Brands diagnostic equipment to identify and repair faults
• Routine servicing and repairs
• Video Health Checks
• Completing work in a timely and efficient manner

The ideal candidate will be able to multi-task, have strong organisational, customer handling and time management skills. You will be focused on delivering a fantastic customer experience.

MOT testing certificate is desirable but not essential.

About Pulman

At Pulman we pride ourselves on delivering a fantastic customer experience every time. We are a top Volkswagen Group retailer representing Volkswagen, SEAT and ŠKODA, with sites in Durham, Sunderland & Cramlington. With over 250 people across our group, we are truly one big Pulman family. We want to match and exceed customer’s expectations whilst giving them a truly enjoyable experience you will not find anywhere else.

Being Pulman Employee Benefits Scheme

People are at the heart of the Being Pulman Culture. That is why we offer our amazing employees a fantastic reward and benefits package alongside competitive industry salaries.

Pulman Annual Leave 25 days annual leave plus bank holidays. For every 5 years worked at Pulman, increase your holidays by an extra day up to 30 days per annum.

Pulman Retail Savings Access hundreds of retail discounts including grocery e-vouchers for online and instore use. Save up to 51% on holidays abroad and in the UK. Save up to 27% on leading cinemas. Available for yourself and your household.

Pulman Health & Wellbeing Looking after our staff health and wellbeing is a top priority. That is why we have partnered with SAGE to offer all our employees’ access to legal, financial advice and counselling. With OnDemand GP our employees can cut waiting times and admin with GP video consultations and prescriptions sent directly to local pharmacies. Gym discounts are available at over 3000 participating health & leisure centres. Finally, Hapi-life is a resource library available to all our employees to support across a wide range of wellbeing topics and services.

Pulman Medical Care All our employees’ can claim one eye test, one dental check-up and one flu jab per year.

Pulman Pensions and Insurance Pulman pay 4% of an employee annual salary into the workplace pension. Death in service insurance is also included for all Pulman employees.

Pulman Uniform Re-fresh your uniform once per year for free.

We regret that, due to volume for roles at Pulman, we are only able to contact successful candidates. If you don’t hear from a member of our team within 28 working days of submission, you have not been successful on this occasion. At Pulman Group we take your privacy seriously. We will not pass on your details to a third party. We are also committed to keeping your data safe and secure. To find out more information about how we use your data and your data rights you can view our recruitment policy.

Join

Us

Join the Conversation

Visit our social media channels for the latest updates.