Master Technician

London Electric Vehicle Company (LEVC); City Of London; On-site; GBP 35,000 - 45,000; Full time

Job summary

An innovative electric vehicle manufacturer in London seeks a Master Technician to perform advanced repairs, lead technical support, and ensure customer satisfaction. Candidates should possess deep automotive system knowledge and experience in diagnosing complex faults. Offering a competitive salary and benefits like health support and training, this role is vital to the future of green transportation.

Benefits

25 days annual leave plus bank holidays

Life insurance

Cycle to work scheme

Salary sacrifice pension scheme

Health and wellbeing support

Access to LinkedIn Learning

Qualifications

• Significant experience as a qualified Vehicle Technician in a franchised dealership.
• Proven track record of diagnosing and repairing complex mechanical and electrical faults.
• Up-to-date training on hybrid and electric vehicle (EV) systems.

Responsibilities

• Perform advanced repairs and maintenance tasks on vehicles.
• Provide guidance and technical support to other technicians.
• Conduct thorough inspections and assessments of vehicles.
• Liaise directly with customers and service advisors.

Skills

Advanced Technical Knowledge

Diagnosis and Troubleshooting

Repair and Maintenance

Technical Leadership and Mentoring

Customer Interaction

Compliance and Safety

Quality Control

Efficiency and Time Management

Education

GCSEs (or equivalent) including English and Maths

City & Guilds / Level 3 NVQ in Light Vehicle Maintenance & Repair

Manufacturer Master Technician accreditation

Advanced diagnostic training

Tools

Manufacturer diagnostic tools

Job description

Master Technician

Salary Benefits

London Brewery Road

Who we are

At LEVC we have been transformed from a traditional vehicle manufacturer of the iconic black cab into a modern electric vehicle company with high performing tech. We operate a global footprint with offices and operations across Europe and key overseas markets. The TX electric taxi heralded a new generation of personal transport bringing zero-emissions-capable operation to cities around the world.

Why work at LEVC

Our talented team are dedicated to driving greener transport solutions that will accelerate the journey to cleaner cities. Our mission is to build on our heritage to deliver smarter greener safer and accessible mobility for all.

We are proud of what weve achieved already and excited to bring and develop talent into the EV industry.

About the role

Description of the team and key points

• Advanced Technical Knowledge : Possessing in-depth knowledge of automotive systems including engines transmissions electrical systems brakes steering and suspension. Understanding the latest technologies and diagnostic equipment used in vehicle repairs.
• Diagnosis and Troubleshooting : Demonstrating exceptional diagnostic skills to identify complex issues or malfunctions in vehicles. Utilising specialised tools and equipment to accurately diagnose problems and develop effective repair solutions.
• Repair and Maintenance : Performing advanced repairs and maintenance tasks on vehicles including complex engine repairs transmission overhauls electrical system troubleshooting and specialised component replacements. Ensuring repairs are completed to industry standards and manufacturer specifications.
• Technical Leadership and Mentoring : Providing guidance and technical support to other technicians within the workshop. Assisting in problem-solving sharing knowledge and facilitating skill development to enhance the overall teams capabilities.
• Vehicle Inspections and Pre-Purchase Evaluations : Conducting thorough inspections and assessments of vehicles to identify potential issues or concerns. Providing detailed reports and recommendations to customers or dealership staff.

Training and Professional Development

Staying updated with the latest advancements in automotive technology and repair techniques. Attending training sessions workshops and obtaining additional certifications to enhance knowledge and skills.

• Customer Interaction : Communicating effectively with customers to explain complex repairs or technical issues in a clear and understandable manner. Addressing customer inquiries providing accurate estimates and building trust through exceptional customer service.
• Compliance and Safety : Adhering to safety protocols and regulations to ensure a safe working environment. Following proper procedures for handling hazardous materials using protective equipment and maintaining compliance with industry standards.
• Quality Control : Conducting quality control checks on completed repairs to ensure work meets or exceeds established standards. Performing post-repair tests and inspections to verify the effectiveness of repairs and ensure customer satisfaction.
• Efficiency and Time Management : Demonstrating efficiency in completing repair tasks within specified timeframes. Prioritising work orders managing multiple projects simultaneously and optimising workflow to maximise productivity complete scheduled vehicle servicing and repair in line with manufacturer guidelines.
• Undertake diagnostic activities to identify causes and solutions for customer vehicle issues.
• Ensure vehicle servicing activities are completed in a safe and high-quality manner in line with manufacturer requirements.
• Liaise directly with customers and service advisors providing outstanding customer service.
• Conduct electronic visual health checks on all vehicles and provide a comprehensive report with expert advice and recommendations for customers.
• Completing the necessary documentation in respect to warranty work.
• Maintain a clean and safe work bay.

Experience to succeed

GCSEs (or equivalent) including English and Maths.

Automotive City & Guilds / Level 3 NVQ in Light Vehicle Maintenance & Repair (or equivalent recognised qualification).

Manufacturer Master Technician accreditation (or working towards if brand-specific).

Advanced diagnostic training including electrical and electronic systems.

Strong knowledge of DVSA safety and MOT requirements.

Up-to-date training on hybrid and electric vehicle (EV) systems.

Proficiency with manufacturer diagnostic tools software and technical bulletins.

Significant experience as a qualified Vehicle Technician in a franchised dealership.

Proven track record of diagnosing and repairing complex mechanical and electrical faults.

Experience in carrying out warranty repairs to manufacturer standards.

Workshop experience with a focus on quality efficiency and first-time fix rates.

Supporting and mentoring junior or apprentice technicians.

What we can offer you

• Competitive salary
• 25 days annual leave plus bank holidays
• Life insurance cycle to work scheme and a salary sacrifice pension scheme
• Health and wellbeing support including Medicash health care scheme Employee Assistance Programme available 24 / 7 365 days and network of mental health first aiders.
• Salary extras giving you discounts across various retailers (e supermarkets eating out and leisure activities.)
• Support you to unlock your potential through technical & behavioural training. Oh and did we mention you can get access to LinkedIn Learning too!
• At LEVC whatever your role you truly have the opportunity to join a team that helps you perform at your best.