Mass Participation Assistant (Engagement)

Dementia UK; Greater London; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A UK-based charity seeks a Mass Participation Assistant to support fundraising efforts. In this role, you will coordinate daily activities, engage with supporters, and maintain accurate records. The ideal candidate will have experience in administrative processes and strong customer service skills. You will be part of a team committed to delivering exceptional supporter experiences and improving fundraising effectiveness.

Benefits

Enhanced maternity and paternity leave

8% employer pension contribution

24/7 virtual GP access

Learning and development opportunities

Flexible working options

Learning and development opportunities

Commitment to employee health and wellbeing

Qualifications

• Experience in following administrative processes.
• Ability to build positive relationships with supporters.
• Basic DBS check will be required.

Responsibilities

• Serve as the first point of contact for fundraising enquiries.
• Provide administrative support across the team.
• Maintain the fundraising database ensuring all supporter information is accurate.
• Engage with online communities and write social media content.
• Assist with the delivery of virtual events.
• Maintain the fundraising database ensuring accurate supporter info.
• Support and onboard Volunteer Facebook Group Champions.

Skills

Administrative processes

Customer service skills

Networking

Tools

MS Dynamics

Job description

Hours & Annual Leave

Hours: 37.5 per week

Annual leave: 33 days (plus eight bank holidays)

Benefits

• Enhanced maternity, paternity and adoption leave, and shared parental pay
• Family-friendly policies
• 8% employer pension contribution (Aviva)
• Three basic life assurance cover
• Free health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
• Free, confidential employee assistance programme (Medicash)
• Access to a wellbeing app
• Flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• Learning and development opportunities including bespoke training and access to LinkedIn Learning)
• Commitment to employee health and wellbeing.
• We have a Menopause Friendly accreditation and are a Disability Confident employer

Role Overview

Due to an internal promotion we have an exciting opportunity to join Dementia UK as a Mass Participation Assistant. In this role, you will play a vital part in supporting the delivery of the charity’s mass participation fundraising programme by coordinating day-to-day activities and ensuring an exceptional experience for our supporters.

Responsibilities

• Serve as the first point of contact for fundraising enquiries
• Provide administrative support across the team
• Maintain efficient systems and processes that underpin the success of campaigns
• Engage with online communities, write compelling social media content and support stewardship activities to inspire and motivate supporters
• Assist with the delivery of virtual events
• Help improve internal processes and work closely with colleagues to keep the supporter experience at the heart of everything we do
• Maintain the fundraising database (MS Dynamics) ensuring all supporter information is accurate and up to date
• Support and onboard Volunteer Facebook Group Champions, ensuring they receive key documents, clarity around campaigns, and feel valued

Requirements

• Experience of following administrative processes
• Ability to build positive relationships, networking and/or customer service skills
• Basic DBS check will be required

If you would like to find out more about the role, or have any queries, please get in touch with [e-mail].

Our Culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.

Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

Dementia UK is a Disability Confident Employer. If you’d like support to make an application, contact [e-mail].

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

*Please note that any decision on flexible working is based on business needs