Marketplace Operations Manager – London Mobility Growth

Gett; Greater London; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading mobility app company in London seeks an Operations Manager to enhance the black taxi market. This critical role involves liaising with diverse teams to resolve customer pain points while ensuring driver acquisition and engagement. Applicants should have 2-4 years in operations or analytics with strong communication and problem-solving skills. This is a hybrid role, requiring 3 days in the office, offering a competitive salary of £40,000-£50,000.

Qualifications

• 2–4 years of experience in operations, analytics, or a related function.
• Excellent communication skills to manage diverse stakeholders.
• A proactive and hands-on mindset.

Responsibilities

• Work with other teams to resolve customer pain points.
• Understand the London black taxi market and customer behavior.
• Design strategies for driver acquisition and retention.
• Lead local operational projects and collaborate with teams.
• Develop documentation and standard operating procedures.

Skills

Operations

Problem-solving skills

Excellent communication skills

Attention to detail

Analytical skills

Job description

A leading mobility app company in London seeks an Operations Manager to enhance the black taxi market. This critical role involves liaising with diverse teams to resolve customer pain points while ensuring driver acquisition and engagement. Applicants should have 2-4 years in operations or analytics with strong communication and problem-solving skills. This is a hybrid role, requiring 3 days in the office, offering a competitive salary of £40,000-£50,000.