Marketing and Customer Services Assistant

Silchester Associates Ltd; Alton; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A growing healthcare service company based near Alton is seeking a Marketing Assistant to join their customer service team. The ideal candidate should have a qualification in marketing or relevant experience. Responsibilities include social media management, digital collateral creation, and customer inquiries. The role offers flexibility with potential remote work options. Full training will be provided.

Qualifications

• Recent marketing graduate preferred with full training provided.
• Experience in customer service is beneficial.
• Ability to work effectively in a team.

Responsibilities

• Manage social media postings and digital collaterals.
• Handling inbound customer inquiries effectively.
• Processing orders and inquiries with professionalism.

Skills

Excellent phone manner

Strong customer service focus

Diplomacy and tact

Interest in healthcare

Education

Qualification in marketing or 2 years’ experience as a marketing assistant

Job description

Overview

Marketing Assistant and Customer Services - combined role. We are recruiting for a new role with a client in the healthcare marketplace, based just north of Alton in Hampshire. The role is to work as a member of a small (but growing) team of 4 customer services people. The company is increasing focus on marketing in 2026, which is why this new role has been created.

Responsibilities

• Social media posting
• Digital collaterals
• Exhibitions
• Answering incoming customer calls
• Addressing customers questions around products, deliveries and services
• Processing orders and invoices

If you are a recent marketing graduate, this would be an excellent career launch for you. Full training will be given.

What we are looking for

• Excellent phone manner; strong customer service focus
• Diplomacy and tact are important to support a strong sales department
• Interest in working within healthcare is an advantage
• Qualification in marketing or 2 years’ experience as a marketing assistant is required

Working arrangements

The role is office based, 9-5, with some flexibility and potential to work from home one day per week for the right person. You must live within 30 minutes travel of Alton in Hampshire.

How to apply

To apply, please call to introduce yourself to Sarah Waring at Silchester Associates on 07887 855 352 or email your CV and a brief cover note to: [e-mail]